Collections Supervisor
Current
Wells Fargo Dealer Services
- Wells Fargo Dealer Services, Independence, OH 2013–PresentJoined as a front sheet collector where I maintained month over month goals and was quickly promoted to a back-sheet collector. I exceeded my goals in this role.
- Lead a team of 13 to goal on a monthly basis.
- Provide reviews, training and coaching to employees.
- Run reports and compile numbers for my team and management.
- Handle escalated customer calls and customer complaints.
- Maintain employee records.
May 2014 - Present
