Chalina Fields Email & Phone Number

Independence, Oh

Wells Fargo Dealer Services, Independence, OH 2013–PresentJoined as a front sheet collector where I maintained month over month goals and was quickly promoted to a back-sheet collector. I exceeded my goals in this role and within months was promoted to collections specialist. I was able to build and maintain a good working relationship with outside vendors and exceed expectations in this position which lead to being promoted again to supervisor. • Lead a team of 13 to goal on a monthly basis.• Provide reviews, training and coaching to employees.• Run reports and compile numbers for my team and management.• Handle escalated customer calls and customer complaints.• Maintain employee records. • Handle employee disciplinary actions when needed.