Challen Pride-Thorne Email & Phone Number

Coquitlam, British Columbia, Canada

Support Senior Ceramic Technician with technical duties, studio organization, cleaning protocols and materials management for ceramics classes and studio members.

Toronto, Canada Area

• Contributed to several important design initiatives. Met with customers to fully understand their needs (including accessibility requirements) and challenges; provided designs accordingly.• Analyzed existing workshop collateral and processes to identify underlying cause of problems. Exercised information graphics and communications expertise to remove complexities. Delivered series of actionable steps accompanied by process flow charts, which empowered facilitators to streamline the development and delivery of workshops.• Applied versatile skill set of design thinking, research, and analysis to evaluate the company intranet site. The information presented to Lab Communications management team was instrumental in determining areas of focus for content restructure and design. Collaborated with team (following agile principles) to deliver a site that featured improved architecture, streamlined navigation, and filterable news. The redesign improved usability and dramatically increased content contribution from other Lab sites.

Toronto, Canada Area

• Managed production of ID graphics for 30+ IBM products. Leading a team of designers, facilitated proper diagram interpretation and adherence to guidelines; ensured clarity and consistency, which improved usability of product documentation.• Collaborated on development of Design Resources for Information Graphics website, providing guidelines and other resources that increased productivity for designers and technical writers.

Toronto, Canada Area

Collaborated with team to establish an Information Graphics request database, enabling more efficient monitoring of design requests (from intake, through changes, to final approval) and culminating in improved overall customer satisfaction.