Nicholas Challinor Stevenson Email & Phone Number

Sydney, New South Wales, Australia

I am the Outbound Operations Manager responsible for day and night operations in a semi automated fulfilment centre. I am responsible for the safety and wellbeing of 330 to 600 FTE while maintaining a greater than 99% on time dispatch rate to ensure a great customer experience to support and promote THE ICONICs reputation as a industry leading platform business.

Sydney, Australia

Operations Manager | June 2018 – PresentOverview Drive creation of quality and process change initiatives across the network to meet and exceed business goals. Lead a team of 10 managers with a total workforce of 450. Create, analyse, monitor and report KPI’s to stakeholders. Evaluate performance objectives and KPI’s to determine productivity targets to achieve customer, seller accuracy and quality expectations. Develop, train and mentor future leaders and peers. Labour planning for four distinct shifts across weekends and nights. Supply chain planning with network stakeholders for fulfilment of several hundred thousand orders per week. Performing role of Receive Subject Matter Expert for Amazon Australia. Work Health and Safety lead for Inbound Operations.Achievements Launched the current largest and second Amazon Fulfilment centre (FC) in Sydney Australia (BWU1). Proven track record of delivering 100% plan accuracy. Increased operational capacity of BWU1 by 100% . Delivered a reduction of Recordable injuries by 33% year on year. Reduced variable cost across AU by $1.1 Million AUD per year through automation and flow optimisation.

Sydney, New South Wales, Australia

• Managed a workforce of 750 personnel in 5 locations across Australia• Lead a close knit team of 5 project schedulers to build and deploy project schedules to preserve the reliability and capability of the Australian Fleet.• Developed capacity planning models which align to the Navy Engineering standards• Identified capacity constraints i.e. manpower, tooling and equipment• Produced and present statistical data to identify trends and key drivers of deferrals• Built business cases for corrective action based on trends identified• Produced and resource maintenance project plans.

Woolloomooloo, New South Wales, Australia

• Managed a complex armament system on a large Navy ship crewed by 180 staff• Managed maintenance scheduling, system configuration, reporting, spares procurement and workplace safety• Supervised a team of Electronics Technicians and administered the daily life of the team, including workload allocation, professional competence and personnel administration• Installed, configured, operated, calibrated, maintained and repaired all manner of weapons electrical and electronic systems• Implemented routine and corrective maintenance schedules and conducted complex electronic fault finding• Maintained technical manuals and maintenance documentation and service logs for both scheduled and unscheduled maintenance

Town Hall

• Designed a contemporary safety management system in accordance with legislative requirements and ABR 6303• Reduced LTI’s by 60% Year on year• Built and implemented KPI’s to monitor performance and compliance• Implemented the safety management system across five maintenance facilities with a total workforce of 750• Trained and mentored 5 WHS managers across Australia• Implemented WHS functional plans, risk profiles and improvement action plans• Delivered presentations to customers to demonstrate products and services offered

Sydney, New South Wales, Australia

• Remediated the Circuit Card Assembly work centre at Garden Island creating a world class facility • Delivered and managed the workshop upgrade project within the time and budget restraints• Selected for a higher duties role on the strength of my leadership skills, technical expertise and consistently outstanding performance on the job• Produced scheduled maintenance work, completed work orders and undertook all levels of repair on electronic circuit cards• Installed, configured, calibrated, repaired and maintained electronic systems, with accountability for preventative and reactive maintenance programs• Managed online maintenance, procurement and logistics systems such as the Asset Management and Planning System• Contributed to operational planning as a member of the management team and represented the team at weekly management meetings• Advised on technical specifications and systems functionality• Recommended system modifications to promote interoperability and reviewed technical and engineering documentation.