Cham Le Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Singapore

• Set up of restaurant as per plan, assist with menu planning, costing and layout. Created and implemented training manuals.
• Managed all shifts for restaurant operation and schedule all process and maintain cleanliness at all time. Assist to resolve all complaints and maintain food quality.
• Managed total restaurant operation in areas of staff management, customer relations, vendor relation, inventory control and purchasing of food and beverage.
• Recruited, trained managed staff and performance reviews.
• Developed effective marketing strategies to increase sales and profitability within assigned areas
• Conducted staff meeting, discuss company goals.

Singapore

• Coordinated scheduling for employees to effectively provide everyday services and special events.
• Supervise and manage social functions and corporate events of up to 250 guests leading teams up to 15 staffs.
• Coached and developed employees in areas of guest service, food up-sell, performance and service recovery.
• Accomplishments included the implementation of a recording system for the cost control of the bar's beverage consumption and a cost-saving idea that decreased beverage cost of sales by 10%.
• Improved scores on Facebook and Google reviews by an average of 20%.
• Preparing reports and other performance analysis documentation.