Cham Ouk Email & Phone Number

Summerville, Sc, Us

Summerville, Sc, Us

Ladson, South Carolina, United States

Operating various hand and power tools to complete assembly tasks efficientlyInspecting finished products for quality assurance, ensuring adherence to specificationsCollaborating with team members to meet production goals and deadlinesMaintaining a clean and organized work area, promoting safety and efficiencyTroubleshooting assembly issues, identifying root causes and implementing corrective actionsContributing ideas for process improvement, resulting in increased productivityDemonstrating attention to detail when inspecting components for defects or abnormalities Achieving daily, weekly, monthly production targets consistently throughout employment tenure

Richmond, Virginia, United States

Manage accounts payable platform, proactively address risks, communicate with colleagues, and recommend process enhancements. Conduct quarterly educational sessions for internal stakeholders to boost understanding of invoice-related topics. Handle escalated second-level support using various tools, ensuring case resolution within service level agreements. Collaborate with external Accounts Receivable customers to resolve payments. Facilitate planning sessions with cross-functional teams to ensure successful project lifecycles.Oversee and manage accounts payable platform, proactively identifying potential risks, maintaining open communication about activities and issue statuses, and recommending and implementing process enhancements to colleaguesChampion quarterly educational sessions for internal stakeholders to boost understanding of invoice-related topics, promoting knowledge across the organizationManage escalated second-level support using various tools like Salesforce, PeopleSoft, Coupa, Jira, Confluence, Slack, and Google, ensuring the resolution of cases within service level agreementsCollaborate with external Accounts Receivable customers to resolve payments and ensure timely clearance of transactionsFacilitate planning sessions with product owners and cross-functional teams to ensure seamless project lifecycles from ideation to development, contributing to project success

Richmond, Virginia, United States

Provided analytical support to multiple business units, facilitating informed decision-making. Conducted research to address direct mail variances in various locations. Utilized software like Teradata SQL, Microsoft Access, Excel, Outlook, and PowerPoint for process efficiency. Investigated postage reporting exceptions and ensured accuracy in goods reception. Managed monthly general ledgers for postage expenses to allocate costs accurately.Offered analytical support to 12 business units, encompassing marketing operations, finance, and accounting, enabling informed decision-making across various domainsConducted in-depth research to resolve direct mail variances, meticulously assessing the prevalence of mailing discrepancies in different locationsLeveraged software like Teradata SQL, Microsoft Access, Excel, Outlook, and PowerPoint, leading to enhanced efficiency in US Card processesInvestigated exceptions in postage reporting and meticulously prepared documentation to support the reception of finished goods into product management systems, ensuring accuracy and complianceCreated, reclassified, and analyzed monthly general ledgers for postage expenses, guaranteeing precise allocation of expenses to the appropriate cost centers and financial transparency

Richmond, Virginia, United States

Coached and trained new associates in customer service, fraud detection, debt collection, and customer retention. Provided guidance at two different site locations in delivering exceptional customer experiences. Acted as a mentor and motivator, consistently exceeding goals and contributing recommendations to the sales leadership team.Provided coaching and training to new associates, equipping them with essential skills in delivering exceptional customer service, fraud detection, debt collection, and customer retentionEfficiently coached associates across two different site locations, imparting techniques for delivering outstanding customer experiences in fast-paced, high-stress environmentsActed as a mentor, motivator, and developer of agents, consistently exceeding goals and contributing valuable recommendations on scripted verbiage for the sales leadership team

Richmond, Virginia, United States

Provided exceptional customer service, addressing inquiries related to credit transactions, hardship, and fraud prevention. Earned top performer awards for three consecutive years. Managed and resolved escalated customer conversations, exceeding daily and monthly metric goals.Delivered exceptional customer service by effectively addressing customer inquiries related to credit transactions, hardship, and fraud prevention, ensuring all their demands were metEarned recognition as a top performer and receiving top performer awards for three consecutive yearsIdentified, managed, and resolved escalated customer conversations, utilizing various system tools, all while exceeding daily and monthly metric goals

Health Services/Allied Health/Health Sciences, General

It Networking, Information Technology

Nursing

Activities and Societies: Phi Theta Kappa