Established in 2004, SmartOSC is a premium, full service e-commerce agency for leading brands and e-tailers. The company offers a complete solution including a customizable technological platform, innovative interface design, and international e-marketing. SmartOSC acts as a partner to help brands succeed and achieve their goal.With a variety of international customers from North America to Europe and Asia, SmartOSC's broad solutions is designed to maximize revenue opportunities by expanding globally. The company currently employs nearly 200 staff (June 2014), and also partners with Magento Inc. being a Silver Solution Provider, developing state-of-the-art extensions and services based on this platform.

- Handling bookings from FIT, travel agent and corporate.- Supporting in revenue management.- Facilitate the promotion, sales and booking of a company’s products and services- Counsel clients on terms and conditions of travel, e.g. cancellation policies- Book reservations and send out confirmation notices- Process payments and refunds

- Answer incoming calls and assist with reservations, confirmations, room need requests,and questions.- Provide guests with appropriate room assignments, room keys, directions to the rooms,while up-selling when appropriate.- Verify payment for stay including incidental costs by obtaining credit information.- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.Use supervisor support when necessary.