Chum De Silva Email & Phone Number

Melbourne, Victoria, Australia

Resources, energy and emissions reduction

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australian Capital Territory, Australia

Melbourne, Victoria, Australia

Asset management analyst supporting members across an extensive range of products and asset management servicing, in parallel to innovatively supporting the internal NAB team.- Manage a workflow of various tasks with regards to member’s superannuation, investments and pension accounts- Process account updates, investment switches, benefit payments, new applications, pension withdrawals, contributions and tax related inquiries- Conduct outbound/inbound follow-ups with advisers as regarding complex calculations and specific client inquiries- Conduct daily data integrity checks to ensure accurate reporting- Participate in ongoing training and development opportunitiesAchievements:- Gained knowledge of Australian and Worldwide Investments inclduing Asset Management, Hedge Funds, Stock market and shares.

Melbourne, Victoria, Australia

Mortgage servicing specialist managing a wide range of internal and customer servicing needs.Responsibilities:- Taking accountability & providing superior level of internal and external servicing, by responding to and managing stakeholder inquiries, complaints and issues across multiple channels of contact- Undertake investigations with respect to client requests as a result of transnational, exception based issues, deceased estates, card servicing & fraud - Managing financial, customer and reputational risks or risk processing/reporting- Resolving inherited business challenges - turning around a struggling business area/teamAchievements:- Identified opportunities to improve process flow within the team and workplace- Processing transactions within turnaround times and consistent accuracy in a highvolume environment- Initiating action and committing to achieving business outcomes by takingaccountability for goals

Melbourne, Victoria, Australia

Tax consultant preparing individual and family tax returns.Responsibilities:- Preparation and completion of individual tax returns- Responsible for making amendment, deductions and credits of individual tax returns- Keeping up-to date with changes to taxation policy & schemes.- Managing financial reports & conduct due-diligence of client's financial circumstances - Financial advisingAchievements:Prepared a cost-effective strategy to expand our services by reaching out to newclients, which included:- Designing a questionnaire that yielded a 70% response rate within one week- Conducting field interviews in shops with only a 1% data collection error.- Qualitative analysis of all research results

Collingwood, Victoria, Australia

Logistics support facilitating operations within onsite warehouse.Responsibilities:- Coordinating and receiving the shipment of customer’s goods.- Preparation the shipment of customer orders- Ensuring a safe OH&S environment- Overseeing and supervising the work of new staff- Assisting customers, contractors and retailAchievements:- Safeguarded a smooth environment for an efficient running business- Demonstrated flexibility and the ability to work under pressure in a fast paced environment- Autonomously capable of undertaking tasks

Master'S Degree, Data Science

Graduate Certificate, Management And Public Policy, High Distinction

Honours Year, Econometrics And Microeconomics, First-Class Honours

Activities and Societies: Latrobe Economics and Business Associate (LEBA) & La Trobe University Organised Debating

Bachelors Degree, Business & Economics, High Distinction

Activities and Societies: Latrobe Economics and Business Associate (LEBA)