Chamandeep Singh Email & Phone Number

Noida, Uttar Pradesh, India

Noida Area, India

Chandigarh Area, India

• Proposing and selection of cash management vendors to the PSUs banks• Agent based ATM monitoring and incident management and publish daily reports of ATM uptime and availability• Ensuring cash management and ATM uptime management within TAT specified by Bank• Liaison with vendors and stakeholders for service improvement• Managing Cash reconciliation of ATM transactions by studying historic transaction data • Daily ATM uptime report publish to the Bank… Show more • Proposing and selection of cash management vendors to the PSUs banks• Agent based ATM monitoring and incident management and publish daily reports of ATM uptime and availability• Ensuring cash management and ATM uptime management within TAT specified by Bank• Liaison with vendors and stakeholders for service improvement• Managing Cash reconciliation of ATM transactions by studying historic transaction data • Daily ATM uptime report publish to the Bank management• Regular follow up with vendors for critical ATM issues and closure within TAT.• Redressal of OBC Customer complaints and ATM chargebacks Show less

Chennai Area, India

• Analysis and study of business processes (AS IS process) in switch and technology department, redesigning of workflows (TO BE) in order to optimize the process in ATM operations (switch and card management) and automate the unwanted tasks.• Have provided and prepared documentation of entire ATM operations lifecycle process for the purpose of PCI DSS audit and compliance• Overseeing the ATM monitoring by using real time monitoring software• Transaction analysis• Managed a… Show more • Analysis and study of business processes (AS IS process) in switch and technology department, redesigning of workflows (TO BE) in order to optimize the process in ATM operations (switch and card management) and automate the unwanted tasks.• Have provided and prepared documentation of entire ATM operations lifecycle process for the purpose of PCI DSS audit and compliance• Overseeing the ATM monitoring by using real time monitoring software• Transaction analysis• Managed a team of around 20 people and preparing duty roster and managing their schedules• Handled the card blocking and hot listing division • Liaison with vendors and stakeholders for service improvement • Identification of FLM AND SLM calls and providing a detailed RCA on the long pending and critical issues to the banks Show less

Master Of Business Administration (Mba), Systems And Finance

MBA(TELECOM MANAGEMENT)

Education record