Chaman Singh Chauhan Email & Phone Number

Manesar, India

• Spoke of the process and lead team activities of total 6 members• Analyzing service contracts and quotations, warranties, bench and trade service orders,• Updating customers with order confirmation of pricing, delivery dates, and mode of shipment• Manages and monitor planning weekly to ensure data flow properly and in timely manner.• Order installation, processing, and finally delivery• Strong functional knowledge and experience in Dashboard preparation to reflect the business performance and other trends like performance of team, orders inflow, etc.• Lead cross-functional activities and teams, ensuring no knowledge and process gap.• Install-Base Management of the Components and Route the FSEs according to Instrument,• Help Agilent trade customers and internal customers in areas• Release contract service and handling master data of the complete process• Manage the shipping priorities.• Reviews performance metrics on a regular basis ad identifying the improvements.• Drive the auditing and arrange the PKT session.• Scheduling the services with FSE, Scheduler, and ASP calendars.• Support to generate service confirmation for FSE or ASP per scenario,• All the above supply and logistics relate to very expensive instruments like GC, LC, GCMS, LCMS, ICP-OES, QQQ, Q-TOF, etc

Delhi

• Managing and maintaining Supply Chain Management (SCM) pre-shipping and post-shipping• Keep on-board new logistic partners and Contacts transportation companies to track missing shipments • Making presentation, analyzing areas of issue and sustaining bulk order connection part• Resolving disputes with the help of coordinating with sellers and courier’s partners• Updates Estimated Delivery Date ( EDD ) in appropriate system • Co-ordination with Category heads and customer service team specially for special sales • Analyzing per day with master data and highlighting the scope of improvement in the process• Planning and incorporating the inbound/outbound of multiple business model• Managing and monitoring the complete distribution Chain in coordination with Distribution partners• Supply Chain Specialists requests for Customer delivery • Coordination with clients & internal teams for ensuring proper delivery within minimum TAT (Execution, Logistics & Delivery Management)• Supervising the proper Routing, Loading, preparing orders for shipments processing in accordance with customer instructionsProjects Handle,• Mission 24 :- Delivered the products within 24 hours• In-House Processing :- Process the shipments in our warehouses instead of onsite• 4Hours Delivery(4HD) :- Delivered the products within 4 hours .• Win Metro Back(WMB) :- Targeted all Metro Cities of PAN India• Net Promoter Score(NPS) :- Increase score of sellers and Customers.

• Monitored and managed Supply Chain Management (SCM)• Managed error free SCM within TAT• Built new relations with customers and increased the zone performance• Made presentation and analyzed negative zone & improve• Coordinated with different teams for ensuring proper workflow in the system