• Streamlined the submission process and collaborated with Brand, Creative, and Developer teams, consistently met and exceeded submission deadlines, resulting in on-time releases and maximising market presence.• Ensured brand consistency and maximum visibility to drive an increase in product downloads and overall sales across various digital marketplaces.• Manage pricing and promotional efforts throughout the entire product lifecycle to maximise sales and revenue.• Cultivated relationships with first-party, marketplace, and OEM partners to explore and maximise partnership opportunities.• Contributed to data-driven decision-making, collaborating with the commercial team in collecting, reporting, and analysing sales and marketplace data.

• Successfully managed, created, and distributed high-impact social media and email marketing campaigns, utilizing MailChimp and Later content scheduling tools, resulting in an increase in click-through rates and growth in email subscriber engagement.• Demonstrated proficiency in website copywriting and blog composition using CRM systems, primarily HubSpot and WordPress. Content contributions led to an increase in organic website traffic and a reduction in bounce rates.• Creation of innovative content and blog composition that effectively increased consumer reach and engagement. • Proactively built valuable partnerships by representing the company at relevant conferences and exhibitions, resulting in the establishment of new strategic partnerships, expanding the company's network.• Facilitated the successful roll out of broad and effective marketing campaigns for a variety of client accounts.

• Successfully oversaw the construction process and conducted on-site inspections, ensuring projects were completed on time and within budget while upholding the highest quality standards.• Established project plans to effectively track timelines and meet budget requirements seeking cost-effective solutions while still satisfying quality standards.• Demonstrated proficiency in project management software, specifically Trello and Wrike, streamlining project workflows and improving team collaboration, resulting in an increase in project efficiency and reduced delays.• Coordinated with subcontractors and handled concerns, while maintaining effective communication within the project team.

• Developed and executed strategic plans to boost bar revenue through innovative promotional concepts and customer-focused events, resulting in an increase in monthly sales and a growth in customer loyalty.• Demonstrated precision in cash handling and the preparation of nightly deposits, ensuring financial accuracy and reducing discrepancies, resulting in a reduction in cash handling errors.• Led and organized teams to efficiently complete bar opening and closing procedures, optimizing operational efficiency and ensuring a seamless customer experience.• Maintained accurate inventories and proactively actioned ordering needs for liquor, beer, wine, and bar supplies, reducing inventory costs and minimizing stockouts.• Effectively addressed customer concerns with prompt and knowledgeable support, continually achieving high customer satisfaction and promoting long-term loyalty and customer retention.

• Delivered exceptional customer service by following outlined steps of service, resulting in an extremely high customer satisfaction rate and positive feedback.• Maintained a clean and well-organized workplace, ensuring compliance with safety regulations and improving workplace efficiency, leading to a reduction in workplace accidents and hazards.• Facilitated plans to increase pub revenue through product promotional strategies, specialty drinks and customer-focused events.• Effectively managed kitchen inventory by ordering stock and supplies based on expected demand and previous sales history, optimizing inventory turnover rates and reducing excess stock holding costs.• Enhanced customer service by onboarding and training staff, overseeing daily operations, and promptly resolving issues, resulting in a more skilled and motivated team, which improved customer satisfaction and reduced service-related complaints.operations, and resolving issues.