Laura Chambers

Laura Chambers Email and Phone Number

Director, Mozilla Board of Directors @ Mozilla
Melbourne, VIC, AU
Laura Chambers's Location
Melbourne, Victoria, Australia, Australia
Laura Chambers's Contact Details
About Laura Chambers

Experienced CEO leading transformation and growth through product innovation, P&L management, creating engaged, resilient and high performing teams, and outstanding execution / operations. I am passionate about working on hard and interesting problems, and creating significant positive change for humans.Most recently, I was the CEO of Willow Innovations Inc, who created the world's first wearable, quiet, in-bra pump for breastfeeding mothers. Willow's mission is to bring joy to motherhood!Prior to Willow, I led the global Core Host division at Airbnb. In that role, I was responsible for ensuring that more hosts join the platform, are set up for success, and thrive as hosts. I also led our Community efforts - ensuring that hosts feel connected, educated and recognized for the great work they do. Before Airbnb, I led eBay's North American consumer selling and transportation businesses. In this role I oversaw significant business turnaround, revamped the strategic approach, and launched innovative new products and experiences. Over 13 years, I worked at eBay Inc in multiple divisions (Marketplaces, PayPal, Skype, Corporate), multiple regions (APAC, NA, EU) and multiple functions (product, trust, regional business, sales & marketing, operations, customer support, strategy, HR).Before joining eBay, I worked as a Business Analyst at McKinsey & Co. in Australia.I have a MBA from Stanford University, and a dual bachelor's in Commerce and Arts from the University of Melbourne (Australia). I am also on the Board of Mozilla Corp. I have 3 children, a dog, and an English husband (in no particular order). We are based in Silicon Valley, and deeply enjoy engaging with our community, and spending as much time as possible out on the water.

Laura Chambers's Current Company Details
Mozilla

Mozilla

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Director, Mozilla Board of Directors
Melbourne, VIC, AU
Website:
mozilla.org
Employees:
1756
Laura Chambers Work Experience Details
  • Mozilla
    Director, Mozilla Board Of Directors
    Mozilla
    Melbourne, Vic, Au
  • Harvard Business School
    Executive Fellow
    Harvard Business School Apr 2024 - Present
    Boston, Ma, Us
    Partnering with Karim Lakhimi and the Digital Design Institute at Harvard (D3).
  • Mozilla
    Chief Executive Officer
    Mozilla Feb 2024 - Present
    San Francisco, Ca, Us
    Check out our Manifesto:https://www.mozilla.org/en-US/about/manifesto/
  • Mozilla
    Director, Mozilla Board Of Directors
    Mozilla Feb 2021 - Present
    San Francisco, Ca, Us
  • Willow Innovations, Inc.
    Ceo And President
    Willow Innovations, Inc. Jun 2020 - Jan 2024
    Mountain View, California, Us
    Led Willow through a time of change and transition: Becoming multi-product, multi-channel and international ... during Covid, and challenging supply chain / financial markets. We launched the #1 breast-pump in retail, a line of compelling accessories, and partnered with great brands to solve meaningful problems for moms. Founded in 2014, Willow forever changed the way women pump with the world's first quiet all-in-one, in-bra wearable breast pump. The Willow Wearable Breast Pumps ditch the long tubes, cords, dangling bottles and loud sucking sounds so moms can pump wherever their day takes them.
  • Patelco Credit Union
    Director, Patelco Credit Union Board Of Directors
    Patelco Credit Union Nov 2017 - Jan 2021
    Member of Board for outstanding credit union, with over $5B in assets and 300k members
  • Airbnb
    General Manager, Core Hosts & Community
    Airbnb Jul 2018 - Jun 2020
    San Francisco, Ca, Us
    Leading the Core Hosts business. Helping Airbnb guests find amazing, high quality unique homes. Helping hosts have a wonderful time and experience with their guests.
  • Ebay
    Vp, Shipping / Transportation, Authentication And Consumer Selling
    Ebay Mar 2016 - Jul 2018
    San Jose, Ca, Us
    Lead the Global Consumer Selling (C2C) product initiative - Developed breakthrough new strategy, approved by Board, resulting in 2.5x higher resource allocation to the initiative for 2017. C2C named as one of top 3 initiatives of the company in 2017.- Aligned company (executives, direct and cross-functional business / engineering / design / product teams) around detailed product roadmap, drove execution Lead the North American Consumer Selling & Authentication business- Responsible for $10B P&L - Created significant core turnaround, while stabilizing takerate and creating 20% operating budget savings- Led promotions, merchandizing, inventory sourcing, and marketing strategy- Launched operations of eBay Authenticate in NALead the North American Shipping and Transportation organization - Carrier partnerships, Global Shipping Program, Branded Supplies, eBay Guaranteed Delivery
  • Ebay Marketplaces
    Vp, Global Customer Trust
    Ebay Marketplaces Sep 2014 - Mar 2016
    San Jose, California, Us
    Led global team responsible for improving positive experiences and creating an increased sense of 'trust' between buyers and sellers, and eBay, in the marketplaces business- Accountable for the Marketplaces Trust Initiative- Led buyer and seller trust programs (including Global Money Back Guarantee, Seller Standards, anti-counterfeit and brand protection) ... launched critical revamp of seller Standards program in February 2016- Drove significant decreases in the 'defect rate' - % of transactions that lead to a poor buyer experience
  • Ebay
    Head Of University Programs, Ebay Inc
    Ebay Aug 2012 - Aug 2014
    San Jose, Ca, Us
    Led team of 40 responsible for setting and hitting ambitious recruitment goals, and ensuring that the interns and new college graduates have high quality experiences across their entire experience - Set and hit ambitious recruiting goals (eg more than doubled intern conversion rate)- Improved our presence and ranking on university campuses (eBay Inc brand ranking in key category improved 30% in just one year)- Created innovative, high quality, distinctive community and learning programs for interns and new graduates- Set up interns and new graduates to have high impact on the company (over 200 patents filed by new graduates)- Globalized program
  • Paypal
    Senior Director, Merchant Marketing & Customer Experience
    Paypal Oct 2011 - Aug 2012
    Designed and rolled out co-marketing plans for PayPal’s Retail Point Of Sale launch. Responsible for allocation and spend of $30M marketing budget. Created co-marketing partnerships with the 20 launch merchants (created tailored packages, negotiated financials and addendums) Developed Customer Experience agenda for PayPal, working closely with Customer Support team. Created cohesive vision and strategy for what Customer Experience should achieve. Collated and tracked performance of all Customer Experience-oriented activities around PayPal. Identified of critical items needing work, and achieved allocation of $5M PD budget to resolve(Short assignment - on maternity leave from March - August 2012)
  • Paypal
    Gm, Mobile
    Paypal Dec 2009 - Oct 2011
    - Led the growth of mobile payments volume from $141M to $4B- Overall responsibility for a team of ~100 (25 direct reports in BD and product managements, 75 indirect in engineering, marketing, design)- Development and sales of merchant mobile checkout product ... simplified flows and improved merchants' conversion rates by 35%- Creation and rapid iteration of PayPal's mobile applications (iPhone, Android, iPad, RIM, J2ME, mobile web)- App achieved 4.5 star rating, over 9 million downloads- Launched new markets - spearheaded entry into Malaysia and Brazil via carrier partnerships- Business development: Worked directly with carriers, OEMs, chipset vendors ... closed 15 deals
  • Advance Australia
    Board Of Directors - San Francisco
    Advance Australia 2011 - 2012
  • Ebay Inc
    Chief Of Staff
    Ebay Inc Feb 2008 - Dec 2009
    San Jose, Ca, Us
    - Led several critical cross-business projects: - Rewrote the eBay Inc Corporate Strategy: Launched at Analyst Day 2009 - Introduced new focus on Customer Experience: Launched NPS company-wide - Created new product strategy for multi-format listings on eBay Marketplaces (including classifieds)- Developed and managed corporate Operating Rhythms and CEO priorities- Shaped executive communications and events – internal and external
  • Paypal
    Director, Head Of Funding Mix
    Paypal Sep 2007 - Feb 2008
    San Jose, Ca, Us
    - Turned around the Funding Mix product team, strategy and product roadmap: Improved profitability by $20M / year
  • Paypal
    Snr Manager, Strategy And Merchant Services
    Paypal Jan 2007 - Sep 2007
    San Jose, Ca, Us
    - Led product strategy for launch of new Merchant Services business
  • Skype
    Head, Consumer Product, Strategy And Business Operations
    Skype Apr 2006 - Dec 2006
    Redmond, Wa, Us
    - Developed detailed strategies and operating plans for Skype’s global operations- Created and executed first company-wide product roadmap - Developed detailed analysis & strategy for dramatically increasing paying customer percentages: Led first 3 months of execution- Led the Consumer Products team, creating ideas for and developing new products, improving existing products - Introduced new pricing bundle scheme - Re-launched SMS product portfolio
  • Ebay
    Manager, Corporate Strategy
    Ebay Jun 2005 - Apr 2006
    San Jose, Ca, Us
    - Led development of core strategies: Kick-started projects that now represent ~$100M annual revenue- Classifieds (Kijiji): Wrote strategic plan, created international expansion plan and identified key acquisition targets- Advertising: Wrote strategic plan, created company-wide support for the program- Wrote speeches and presentations for CEO and COO on business progress and corporate strategies
  • Undp  / Dalberg Development
    Intern
    Undp / Dalberg Development Jun 2004 - Aug 2004
    Internship with a consulting company (Dalberg Development), on assignment with the UNDP. Focused on creating public / private partnerships to drive towards climate goals
  • Mckinsey & Co
    Consultant
    Mckinsey & Co Jan 2001 - Jul 2003
    Us
  • Foundation For Young Australians
    Capacity Development Committee
    Foundation For Young Australians Sep 2002 - Jun 2003
  • Whitehorse Strategic Group
    Consultant
    Whitehorse Strategic Group Feb 1998 - Jun 2000
    Consultant focused on Telecommunications and Technology: focussed on local government contracts and creating rural telecommunications networks

Laura Chambers Skills

Strategy Business Strategy Mobile Devices Product Management Business Development Strategic Partnerships Management Program Management Go To Market Strategy E Commerce Strategic Planning Marketing Strategy Marketing Market Research New Business Development Entrepreneurship International Business Start Ups Telecommunications Analytics

Laura Chambers Education Details

  • Stanford University Graduate School Of Business
    Stanford University Graduate School Of Business
    General
  • University Of Melbourne
    University Of Melbourne
    Philosophy

Frequently Asked Questions about Laura Chambers

What company does Laura Chambers work for?

Laura Chambers works for Mozilla

What is Laura Chambers's role at the current company?

Laura Chambers's current role is Director, Mozilla Board of Directors.

What is Laura Chambers's email address?

Laura Chambers's email address is ch****@****lla.org

What is Laura Chambers's direct phone number?

Laura Chambers's direct phone number is +140837*****

What schools did Laura Chambers attend?

Laura Chambers attended Stanford University Graduate School Of Business, University Of Melbourne.

What skills is Laura Chambers known for?

Laura Chambers has skills like Strategy, Business Strategy, Mobile Devices, Product Management, Business Development, Strategic Partnerships, Management, Program Management, Go To Market Strategy, E Commerce, Strategic Planning, Marketing Strategy.

Who are Laura Chambers's colleagues?

Laura Chambers's colleagues are Denis P., Oksana Salamaszek, Robin Curran, Amanda Fox, Punam Dahiya, Omid Mohammadi, Emre Aliya.

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