Laura Chambers Email & Phone Number

Melbourne, Vic, Au

Boston, Ma, Us

Partnering with Karim Lakhimi and the Digital Design Institute at Harvard (D3).

San Francisco, Ca, Us

Check out our Manifesto:https://www.mozilla.org/en-US/about/manifesto/

San Francisco, Ca, Us

Mountain View, California, Us

Led Willow through a time of change and transition: Becoming multi-product, multi-channel and international ... during Covid, and challenging supply chain / financial markets. We launched the #1 breast-pump in retail, a line of compelling accessories, and partnered with great brands to solve meaningful problems for moms. Founded in 2014, Willow forever changed the way women pump with the world's first quiet all-in-one, in-bra wearable breast pump. The Willow Wearable Breast Pumps ditch the long tubes, cords, dangling bottles and loud sucking sounds so moms can pump wherever their day takes them.

Member of Board for outstanding credit union, with over $5B in assets and 300k members

San Francisco, Ca, Us

Leading the Core Hosts business. Helping Airbnb guests find amazing, high quality unique homes. Helping hosts have a wonderful time and experience with their guests.

San Jose, Ca, Us

Lead the Global Consumer Selling (C2C) product initiative - Developed breakthrough new strategy, approved by Board, resulting in 2.5x higher resource allocation to the initiative for 2017. C2C named as one of top 3 initiatives of the company in 2017.- Aligned company (executives, direct and cross-functional business / engineering / design / product teams) around detailed product roadmap, drove execution Lead the North American Consumer Selling & Authentication business- Responsible for $10B P&L - Created significant core turnaround, while stabilizing takerate and creating 20% operating budget savings- Led promotions, merchandizing, inventory sourcing, and marketing strategy- Launched operations of eBay Authenticate in NALead the North American Shipping and Transportation organization - Carrier partnerships, Global Shipping Program, Branded Supplies, eBay Guaranteed Delivery

San Jose, California, Us

Led global team responsible for improving positive experiences and creating an increased sense of 'trust' between buyers and sellers, and eBay, in the marketplaces business- Accountable for the Marketplaces Trust Initiative- Led buyer and seller trust programs (including Global Money Back Guarantee, Seller Standards, anti-counterfeit and brand protection) ... launched critical revamp of seller Standards program in February 2016- Drove significant decreases in the 'defect rate' - % of transactions that lead to a poor buyer experience

San Jose, Ca, Us

Led team of 40 responsible for setting and hitting ambitious recruitment goals, and ensuring that the interns and new college graduates have high quality experiences across their entire experience - Set and hit ambitious recruiting goals (eg more than doubled intern conversion rate)- Improved our presence and ranking on university campuses (eBay Inc brand ranking in key category improved 30% in just one year)- Created innovative, high quality, distinctive community and learning programs for interns and new graduates- Set up interns and new graduates to have high impact on the company (over 200 patents filed by new graduates)- Globalized program

Designed and rolled out co-marketing plans for PayPal’s Retail Point Of Sale launch. Responsible for allocation and spend of $30M marketing budget. Created co-marketing partnerships with the 20 launch merchants (created tailored packages, negotiated financials and addendums) Developed Customer Experience agenda for PayPal, working closely with Customer Support team. Created cohesive vision and strategy for what Customer Experience should achieve. Collated and tracked performance of all Customer Experience-oriented activities around PayPal. Identified of critical items needing work, and achieved allocation of $5M PD budget to resolve(Short assignment - on maternity leave from March - August 2012)

- Led the growth of mobile payments volume from $141M to $4B- Overall responsibility for a team of ~100 (25 direct reports in BD and product managements, 75 indirect in engineering, marketing, design)- Development and sales of merchant mobile checkout product ... simplified flows and improved merchants' conversion rates by 35%- Creation and rapid iteration of PayPal's mobile applications (iPhone, Android, iPad, RIM, J2ME, mobile web)- App achieved 4.5 star rating, over 9 million downloads- Launched new markets - spearheaded entry into Malaysia and Brazil via carrier partnerships- Business development: Worked directly with carriers, OEMs, chipset vendors ... closed 15 deals

San Jose, Ca, Us

- Led several critical cross-business projects: - Rewrote the eBay Inc Corporate Strategy: Launched at Analyst Day 2009 - Introduced new focus on Customer Experience: Launched NPS company-wide - Created new product strategy for multi-format listings on eBay Marketplaces (including classifieds)- Developed and managed corporate Operating Rhythms and CEO priorities- Shaped executive communications and events – internal and external

San Jose, Ca, Us

- Turned around the Funding Mix product team, strategy and product roadmap: Improved profitability by $20M / year

San Jose, Ca, Us

- Led product strategy for launch of new Merchant Services business

Redmond, Wa, Us

- Developed detailed strategies and operating plans for Skype’s global operations- Created and executed first company-wide product roadmap - Developed detailed analysis & strategy for dramatically increasing paying customer percentages: Led first 3 months of execution- Led the Consumer Products team, creating ideas for and developing new products, improving existing products - Introduced new pricing bundle scheme - Re-launched SMS product portfolio

San Jose, Ca, Us

- Led development of core strategies: Kick-started projects that now represent ~$100M annual revenue- Classifieds (Kijiji): Wrote strategic plan, created international expansion plan and identified key acquisition targets- Advertising: Wrote strategic plan, created company-wide support for the program- Wrote speeches and presentations for CEO and COO on business progress and corporate strategies

Internship with a consulting company (Dalberg Development), on assignment with the UNDP. Focused on creating public / private partnerships to drive towards climate goals

Us

Consultant focused on Telecommunications and Technology: focussed on local government contracts and creating rural telecommunications networks

Mba, Business Administration And Management, General

Bcomm/Ba, Economics, International Commerce, History, Philosophy