Chambers M. Email & Phone Number

Toronto, Canada Area

Providing support to various stakeholders and reviewing current, past and future technologies and process' to ensure the alignment of Innovation, Implementation and Integration into currently existing systems. Initiating and running multiple cross functional projects with tight timelines and specific requirements.

Toronto, Canada Area

Successful Manager of Scotiabank's Security Operations Centre, dedicated employee with 11+ years of service for Scotiabank. A roll with an emphasis on project, people and process/policy management with a global scope. Effective communicator and manager of incidents affecting a global footprint. Managing multiple teams who provide day to day support for employees, assets and customers while using an analytical approach to assist in streamlining process' and procedures to provide an efficient and effective operations centre which serves as the centre of excellence and main intake hub for all incidents which have impacted or have the potential to impact customers, employees and assets.Facilitate and disseminate interdepartmental communications of minor and major events within the footprint of Scotiabank. Manage teams and gather information from global intake centres, open and closed sources to provide summary report information to relevant stakeholders and ensuring situational awareness of a wide variety of teams. Participate in cross-functional projects with time sensitive deadlines with a critical impact to operational performance and business continuity. Leverage a SMEAC approach to incident management with clear objectives and results defined at the initiation of an incident. Utilize departmental data to determine gaps and inefficiencies to assist in capturing a high level view of operational effectiveness, which are used to modify process and policy to assist in streamlining day to day operations. Perform departmental gap analysis and responsibility analysis and provide recommendations for improvement based on an analytical and strategic thinking approach. Review Business Continuity Plans for department and ensure alignment with both interdepartmental and external units to establish redundancies to help in mitigating right and potential disruption to operations.

Toronto, Canada Area

Responsible for multiple and simultaneous projects with a defined and strict end date, while involved and leading the projects from conception to completion. Providing necessary Security risk briefings. Along with management; created, initiated and assisted in the implementation of multiple Security Operations Centre reporting procedures (SOP’s) to be used on a daily basis for all situations which may arise. Trained and coached both new and senior operators on procedures and new implementations of protocols which aid them during their duties. Provide support for Security & Investigations during situations ranging from low impact to emergency incidents. Provide information to all Security & Investigations management ranging from GSOC Manager to the Chief Security Officer and Scotiabank Executives. Leading a team during emergency situations while maintaining a calm atmosphere and ensuring that all Scotiabank management and Stakeholders are kept up to date on Emergency situations both in regards to Current Risk, future risk and Reputation risk. Ensuring all matters affecting Scotiabank either reputation or criminally are escalated and disseminated to the appropriate management and stakeholders within the bank. Supervising a group of individuals and ensuring a strict adherence to the standard operating procedures set forth by the bank and fellow management. Responsible for open source information intelligence gathering and confidential source information gathering for dissemination throughout Scotiabank. Performing analysis on various global events and determining their impact or risk to Scotiabank or its subsidiaries. Perform Risk analysis on various situations both Global and domestic incidents and determining the appropriate steps to ensure a safe and prompt resolution. Public speaking and presentations to Scotiabank Senior Management. Assisted with Enhanced Due Diligence investigations and Canada wide investigations

Toronto, Canada Area

Designed security policies, alarm response protocols and access card guidelines. Recommended improvements in security systems and procedures. Developed and updated security procedures, security system drawings and related documentation. Developed and implemented training procedures for all newly hired personnel. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Developed metrics used to determine inefficiencies and areas for improvement. Tracked, analyzed and interpreted trends in Financial Crime and Organizational Crime data. Documented process flows and developed requirements for functional improvements and enhancements. Defined the scope and goal of new projects, including card administration and SOP's. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures. Provided cross training to 12 staff members. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Identified inefficiencies and made recommendations for process improvements

Police Foundations, Law & Security Management

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