Application Support Analyst
Current• Troubleshooting application errors, taking logs and escalating serious concerns to the Senior Engineer.• Expertly support, understand, troubleshoot, and resolve customer needs using technology and tooling, to ensure the customer has the best personalized and effortless experience possible.• Escalate appropriate issues to our Engineering and Product Teams and follow up to ensure they’re being addressed in a timely fashion• Keep the RND Team and CS Department up to date on… Show more • Troubleshooting application errors, taking logs and escalating serious concerns to the Senior Engineer.• Expertly support, understand, troubleshoot, and resolve customer needs using technology and tooling, to ensure the customer has the best personalized and effortless experience possible.• Escalate appropriate issues to our Engineering and Product Teams and follow up to ensure they’re being addressed in a timely fashion• Keep the RND Team and CS Department up to date on incidents, bugs, workarounds, and bug fixes • Ensure escalation processes are held to the proper standards. Perform conversational reviews and give direct feedback.• Administration and maintenance of Business Support Solutions, performing system health checks and backup procedures. Show less
