Chamika Roshan Gamage - Mba, Dip Email and Phone Number
With over 15 years of dedicated experience in the airline and travel industries, I am a seasoned Business Development Executive known for driving revenue growth, enhancing customer satisfaction, and leading successful sales strategies. My expertise spans commercial sales, fare construction, and ticketing, with a strong proficiency in MARS, Galileo, and Salesforce.com.At Delta Air Lines, I spearheaded initiatives that resulted in a 25% increase in annual sales revenue and a 15% boost in market share. My role involved negotiating and securing high-value contracts worth over $5 million, optimising strategic marketing plans, and executing cost-effective sales strategies that reduced operational expenses by 15%.I excel in managing reservations and sales call centres, achieving a remarkable 98% customer satisfaction rate and reducing ticketing errors by 20%. My commitment to excellence extends to team leadership, where I have mentored and trained junior staff, resulting in a 30% improvement in team performance and efficiency.My MBA from the University of Northampton has equipped me with advanced skills in strategic marketing, competitive strategy, and international business negotiation. I am adept at leveraging data analytics to identify market opportunities and enhance sales performance, consistently delivering results that exceed expectations.Passionate about driving business growth and enhancing brand presence, I am now seeking new opportunities where I can apply my skills in business development, reservation sales, and customer experience to make a meaningful impact. Let's connect to explore how my expertise can contribute to your organisation's success.
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ManagerDelta Air Lines Jun 2022 - PresentSri Lanka• Led sales professionals, achieving a 25% increase in annual sales revenue.• Boosted brand visibility by 25% and market share by 15% in 12 months through strategic marketing plans.• Successfully negotiated and closed high-value contracts worth over $5 million with corporate clients and government bodies.• Conducted market analysis, identifying and targeting new business opportunities, resulting a 20% increase in annual revenue increase.• Developed and executed cost-effective sales strategies, achieving a 15% reduction in operational expenses while maintaining sales performance.• Conducted industry trend assessments and developed strategies, including objective establishment, design, and execution planning, contributing to the company's adaptability and competitiveness.• Ensured utmost professional etiquette and customer service in client dealing, resulting in positive feedback and 5-star ratings by 80% of the clientele.• Enhanced department productivity by 62% via conducting regular target meetings and training with top-notch travel agents, embassies, and BOI heads.
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Assistant ManagerDelta Air Lines Apr 2006 - Mar 2022Sri Lanka• Managed daily operations of the reservations and call center, achieving a 98% customer satisfaction rate.• Trained and mentored junior staff, resulting in a 30% improvement in team performance and efficiency.• Utilized MARS and Galileo CRS systems to streamline booking processes, reducing ticketing errors by 20%.• Conducted sales presentations and workshops for travel agents and corporate clients, increasing client engagement by 40%.• Collaborated with marketing and sales teams to design promotional campaigns, boosting seasonal sales by 15%• Responded promptly to customer requests, inquiries, and concerns, maintaining a customer satisfaction rate of 95%.• Attained a remarkable USD 1.62 million in sales profit as a team for FY 2019/20, which was 62% year-over-year sales growth.
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Junior ExecutiveDelta Air Lines Apr 2001 - Mar 2006Sri Lanka• Efficiently managed reservation and ticketing processes with a 100% accuracy rate, leveraging proficiency in CRS systems to enhance operational efficiency.• Delivered outstanding customer service, resolving 95% of inquiries and issues within 24 hours to ensure high customer satisfaction.• Assisted senior executives in market research and data analysis, leading to a 15% increase in strategic planning efficiency and more informed decision-making.• Drove a 10% increase in departmental sales targets by implementing effective communication strategies and rigorous client follow-up, enhancing client engagement and conversion rates.• Key performance indicators (KPIs) were continuously met and exceeded, resulting in an upsurge of 30% in overall sales and excellent levels of customer satisfaction and repeat business.• Facilitated a collaborative information-sharing environment, resulting in a 25% improvement in service effectiveness and the attainment of organisational objectives.
Chamika Roshan Gamage - Mba, Dip Education Details
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Managing The Travel Business -
British Council & British AirwaysDistinction -
Dharmasoka CollegeCollege Education
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Delta AirlinesAdvance Ticketing And Reissue Procedures
Frequently Asked Questions about Chamika Roshan Gamage - Mba, Dip
What company does Chamika Roshan Gamage - Mba, Dip work for?
Chamika Roshan Gamage - Mba, Dip works for Delta Air Lines
What is Chamika Roshan Gamage - Mba, Dip's role at the current company?
Chamika Roshan Gamage - Mba, Dip's current role is Business Development Executive @ Delta Air Lines | Expert in Reservation Sales & Customer Experience | Award-Winning in Reservation Sales & Strategic Marketing.
What schools did Chamika Roshan Gamage - Mba, Dip attend?
Chamika Roshan Gamage - Mba, Dip attended University Of Northampton, Iata Training, British Council & British Airways, Dharmasoka College, Delta Airlines.
Who are Chamika Roshan Gamage - Mba, Dip's colleagues?
Chamika Roshan Gamage - Mba, Dip's colleagues are Harley Lind, Kevin Heine, Lionel Johnson, Paul Repp, Jacquelin W, Zane Hill, Jessica Shroyer.
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