Chamika Roshan Gamage - Mba, Dip Email & Phone Number

Sri Lanka

• Led sales professionals, achieving a 25% increase in annual sales revenue.• Boosted brand visibility by 25% and market share by 15% in 12 months through strategic marketing plans.• Successfully negotiated and closed high-value contracts worth over $5 million with corporate clients and government bodies.• Conducted market analysis, identifying and targeting new business opportunities, resulting a 20% increase in annual revenue increase.• Developed and executed cost-effective sales strategies, achieving a 15% reduction in operational expenses while maintaining sales performance.• Conducted industry trend assessments and developed strategies, including objective establishment, design, and execution planning, contributing to the company's adaptability and competitiveness.• Ensured utmost professional etiquette and customer service in client dealing, resulting in positive feedback and 5-star ratings by 80% of the clientele.• Enhanced department productivity by 62% via conducting regular target meetings and training with top-notch travel agents, embassies, and BOI heads.

Sri Lanka

• Managed daily operations of the reservations and call center, achieving a 98% customer satisfaction rate.• Trained and mentored junior staff, resulting in a 30% improvement in team performance and efficiency.• Utilized MARS and Galileo CRS systems to streamline booking processes, reducing ticketing errors by 20%.• Conducted sales presentations and workshops for travel agents and corporate clients, increasing client engagement by 40%.• Collaborated with marketing and sales teams to design promotional campaigns, boosting seasonal sales by 15%• Responded promptly to customer requests, inquiries, and concerns, maintaining a customer satisfaction rate of 95%.• Attained a remarkable USD 1.62 million in sales profit as a team for FY 2019/20, which was 62% year-over-year sales growth.

Sri Lanka

• Efficiently managed reservation and ticketing processes with a 100% accuracy rate, leveraging proficiency in CRS systems to enhance operational efficiency.• Delivered outstanding customer service, resolving 95% of inquiries and issues within 24 hours to ensure high customer satisfaction.• Assisted senior executives in market research and data analysis, leading to a 15% increase in strategic planning efficiency and more informed decision-making.• Drove a 10% increase in departmental sales targets by implementing effective communication strategies and rigorous client follow-up, enhancing client engagement and conversion rates.• Key performance indicators (KPIs) were continuously met and exceeded, resulting in an upsurge of 30% in overall sales and excellent levels of customer satisfaction and repeat business.• Facilitated a collaborative information-sharing environment, resulting in a 25% improvement in service effectiveness and the attainment of organisational objectives.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, Merit

Pursuing Diploma, Managing The Travel Business

Diploma, Ticketing & Reservation, Distinction

College Education

Certificate, Advance Ticketing And Reissue Procedures

Advance methods of Ticketing and reissuing : online, in-house, airport. Quick entries and long entries