Chamil Edirisinghe Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

* Assist new Customers in Onboarding to Mimecast and provide excellent support and make sure that the customer has an amazing Onboarding experience.* Having a good understanding of the most common email, domain, and authentication setups, to provide recommendations and assistance in integrating them with Mimecast.* Providing excellent introductions and advice to the Mimecast Product suite that the customer has bought, assist and make sure that all features are deployed before handing the customer over to the Support team.* Making sure the customer environment is ready for Mimecast deployment and providing recommendations, and advising on changes needed for a smooth deployment.* Making recommendations on the customers' security posture and Mimecast settings, so that the customer is fully secure from an email security standpoint.* Monitoring customers' accounts closely and making any changes/recommendations required to make sure that the transition is smooth.

Melbourne, Australia

* Providing telephone and email based support* Implementing customers to use the Mimecast service & applications* Assist clients with the use of the Mimecast services and ensure best practice configuration* Assist clients on the entire ingestion process including advising them on best practice guidelines for data preparation and updating them on the ingestion status* Train clients and partners via online training methods* Tracking and management of client trials.* Support international clients outside business hours* Escalation and follow-ups of technical issues* Create FAQ's and customer help documentation

Auckland, New Zealand

* Provide technical expertise and mentoring team members as appropriate.* Provide training and coaching covering both technical and process aspect.* Handling escalations from the team members and the clients. * Perform problem management and escalate accordingly.* Maintain knowledge base (Technical and Process).* Monitoring and managing service delivery to clients.* Creating opportunities for the effective delivery and achievement of business outcomes.* Participating in the development of technologies and tools to enhance delivery, direction, and planning for the Service Delivery business area. * Supporting the achievement of business outcomes through the development and optimizing policies and processes to ensure efficient and effective customer service delivery outcomes are realized.* Collaborating with other lines of business support roles to deliver seamless service from all service lines to a single customer.

Auckland, New Zealand

* Identifies, diagnoses and resolves problems for all Lexel System Support Customers.* Provides one-on-one end- user problem resolution over the phone and email.* Managing client-specific problem escalation.* Anticipating, Identifying and helping to resolve problems to meet the needs of the client.* Using the Technologies (Nable and other) to manage and support Lexel’s Managed Services customers.* Serving as a problem escalation mechanism for the Service Desk.

108 Wairau Road, Wairau Valley, Auckland

• Both Level 1 & Level 2- IT support for Business clients.• Providing technical support for ADSL, VDSL and Fibre connections for business clients.• Managing the transitions of changing from old broadband provider to a new provider• Troubleshooting DSL, VDSL, Fibre and POTs issues.• PABX/PSTN/ISDN troubleshooting• Desktop support for the Business clients where necessary.• Understand and work to ensure customer commitments are being met e.g. SLA, compliance, reporting and documentation updates• Providing basic on site network support for the Business Customers where necessary.• Providing in-house IT support for Intagr8.

Auckland, New Zealand

• Providing technical support for ADSL, VDSL and wireless products• Troubleshooting DSL, POTS and Wireless issues.• Helping resolve issues regarding email client, FTP servers, personal home-pages and general networking.• Providing customer care support for accounts, billing and broadband plans. * Email Support.• Dispatch; Time to time working on the dispatch to send out equipments to customers.• Front Desk; providing technical support for ADSL and wireless products and also helping the customers with their general and account queries, Creating new Accounts and Upgrading Existing accounts.

Sri Lanka

• Coordinate with the engineers and the clients about the tools and requirements.• Setting-up project plans with the support of immediate manager and make the team aware of the project by organising proper training. • Prepare the project schedule, project margins etc.• Check the progress of the team members.• Troubleshoot problems and report to the systems/engineering team.• Managing client file backups and storage space management.• Check for errors by submitting the files to the audit team. Once the audit is passed the files are uploaded in to the clients’ server.• Work within tight requirements including time, budget and results