Chamil Edirisinghe Email & Phone Number

Melbourne, Victoria, Australia

* Assist new Customers in Onboarding to Mimecast and provide excellent support and make sure that the customer has an amazing Onboarding experience.* Having a good understanding of the most common email, domain, and authentication setups, to provide recommendations and assistance in integrating them with Mimecast.* Providing excellent introductions and.

Melbourne, Australia

* Providing telephone and email based support* Implementing customers to use the Mimecast service & applications* Assist clients with the use of the Mimecast services and ensure best practice configuration* Assist clients on the entire ingestion process including advising them on best practice guidelines for data preparation and updating them on the.

Auckland, New Zealand

* Provide technical expertise and mentoring team members as appropriate.* Provide training and coaching covering both technical and process aspect.* Handling escalations from the team members and the clients. * Perform problem management and escalate accordingly.* Maintain knowledge base (Technical and Process).* Monitoring and managing service delivery to.

Auckland, New Zealand

* Identifies, diagnoses and resolves problems for all Lexel System Support Customers.* Provides one-on-one end- user problem resolution over the phone and email.* Managing client-specific problem escalation.* Anticipating, Identifying and helping to resolve problems to meet the needs of the client.* Using the Technologies (Nable and other) to manage and.

108 Wairau Road, Wairau Valley, Auckland

• Both Level 1 & Level 2- IT support for Business clients.
• Providing technical support for ADSL, VDSL and Fibre connections for business clients.
• Managing the transitions of changing from old broadband provider to a new provider
• Troubleshooting DSL, VDSL, Fibre and POTs issues.
• PABX/PSTN/ISDN troubleshooting
• Desktop support for the Business clients where necessary.

Auckland, New Zealand

• Providing technical support for ADSL, VDSL and wireless products
• Troubleshooting DSL, POTS and Wireless issues.
• Helping resolve issues regarding email client, FTP servers, personal home-pages and general networking.
• Providing customer care support for accounts, billing and broadband plans. * Email Support.
• Dispatch; Time to time working on the dispatch to send out equipments to customers.
• Front Desk; providing technical support for ADSL and wireless products and also helping the customers with their general and account queries, Creating new Accounts and Upgrading Existing accounts.

Sri Lanka

• Coordinate with the engineers and the clients about the tools and requirements.
• Setting-up project plans with the support of immediate manager and make the team aware of the project by organising proper training.
• Prepare the project schedule, project margins etc.
• Check the progress of the team members.
• Troubleshoot problems and report to the systems/engineering team.
• Managing client file backups and storage space management.