Eminent Feats • Developed the SOP/ process development handbook & managed logistics from SL to a UK based apparel retail client who was ranked top 10 in the industry. • First BDM to commission a business from the Free Zone Entrepot & licensed/ managed the overall SCM including logistics & financial transactions• First BDM to commission the business trade lane to Bangladesh via Europe Sea Air/ Sri Lanka Sea Air.• Acquired 5 new clients during the Covid in 2021 & generated PAT worth of USD 125,000 per annum.JDPrincipal Account Manager - PAM• Develop/ maintain strong business relationships with clients to ensure smooth operation & enhanced revenues. • Manage a team of two via training/ mentoring/ developing them to deliver world-class service to local/ overseas clients.• Serving as the key contact person to clients in providing end-to-end supply chain solutions involved in hub operation.• Expedite all operational functions ensuring customer satisfaction & company policies are adhered to with the goal of maximizing profitability for the company.• Plan/ lead business analyses & provide recommendations/ insights to the sales teams & business units.• Focus on effective supply chain operations & proactively develop, implement, manage appropriate solutions.• Research leads, develop entrance strategies, and qualify your prospects to generate new business partners & company profitability.Customer Care Manager - CCM• Generate new leads from local/ overseas markets & engage closely with the clients to develop new business opportunities.• Engage with existing client base to develop current market base/ volumes through up-selling.• Act as a point of escalation & collaborate with other functions to drive resolution of operational issues of high complexity, in support of the customer/ partner requirements.• Proactively resolve client concerns in a manner consistent with company policy & with consumer satisfaction in mind.

Eminent Feats • Imported 4000+ different SKUs of Wine & Spirits for the company from different parts of the world.• A new market was developed in the East Asia region; Japan and all the required logistics arrangements and build-up a good rapport with the stakeholders involved.JD• Managed the Logistics Department with solid line reporting to the CFO & dotted line reporting to the MD.• Developed good relationship with the suppliers/ buyers & maintained smooth flow of shipments (Sea/ Air) including order confirmation, documentation, payments to suppliers, supplier payment follow-ups, etc.• Developed solid relationships with external stakeholders such as freight forwarders, banks & insurance companies.• Negotiated effectively for freight rates, insurance policy covers & tenders of special projects.

Eminent Feats • Planning & coordination of exports to Tesco UK, Germany and Turkey shipments out of Sri Lanka from 2008 to 2013, with an average weekly volume of 3,000CBM.• Key account person to Nike, Levi’s, and Polo Ralph Lauren orders shipping out from Sri Lanka for the period of 2010 to 2013 with an average weekly volume of 1,300CBM• Account representative for Tesco, Nike, Dunnes Stores, Damart, Polo Ralph, Lauren ocean & airfreight shipments.• Overall in charge of the accounts & was directly responsible for :• Communicating with Consignees & Local suppliers for an error-free lean supply chain.• Consolidating cargo by preparing container loan plans, sailing advice, & supervising EDI, etc.• Supervising, collecting, auditing & timely dispatching commercial documents.• Overlooking the activities, including documentation & the warehouse team.