Chamila Hill Email & Phone Number

United States

● Provided an enhanced shopper experience to clients via phone, email, and chat● Scheduled appointments based on client’s needs and travel requirements and or interests● Consulted with clients to assist with purchasing process through boutiques and online shopping● Engaged and built rapport with clients and managed concerns as per brand policy● Gathered client’s details to create or confirm profile in database for purchases online or in-store● Assisted clients with navigation and technical mechanics while shopping or browsing the website● Acknowledge client concerns with online and in store- shopping experiences while partnering with management to assist with escalated concerns● Assessed online orders to adjust returns/ refunds, confirm cancellations, correct client’s billing details, and processed exchanges based on company’s expectations and policy

United States

● Managed and developed Merchandising, Stock, Recovery and Receiving teams through intake of shipments and replenishing merchandise based on sell-through; had oversight of incoming and outgoing shipments tracked through delivery applications. ● Collaborated with Regional and General Managers on best strategies to achieve financial plan through merchandising, training, staffing and talent development.● Scheduled, organized, and conducted interviews and orientations based on business needs● Developed and maintained a filing process for employee files and information based on employment status● Oversaw and managed employee timesheets and schedules, which included timesheet corrections and processing of payroll● Managed monthly budgets through cost of supplies, forecasted employee hours, and maintenance inquiries● Responsible for developing and coaching team members; delivered ad-hoc feedback and quarterly performance reviews focused on increasing engagement and productivity and monthly training● Executed safety and security procedures, quality checks, and monthly audits● Analyzed sales reports to increase profitability and increase member shopping experience● Assisted with regional store openings and trainings of company expectations and processes● Exercised daily cash routines which included opening, closing, and preparing bank deposits

United States

● Scheduled, organized, and conducted interviews and orientations based on business needs● Exercised daily cash routines which included opening, closing, and preparing bank deposits.● Managed monthly budgets through cost of supplies, forecasted employee hours, and maintenance inquiries● Scheduled, organized, and conducted interviews and orientations based on business needs● Oversaw and managed employee timesheets and schedules, which included timesheet corrections and processing of payroll● Responsible for managing processes and developing team on company standards and expectations● Oversaw inventory and merchandise placement including marketing, floor and window displays