Chamila J. Email & Phone Number

San Antonio, TX, US

Alexandria, VA

• Led client engagement operations, establishing strategic priorities and managing personnel to elevate departmental services and enhance employer engagement metrics.
• Developed and executed employer outreach strategies, resulting in a 12% increase in employer satisfaction and a 95% client retention rate.
• Spearheaded client onboarding and retention initiatives for over 50 new employer partners.
• Analyzed client data to identify trends and areas for improvement in employer engagement strategies.
• Coordinated cross-functional teams to ensure timely delivery of services to employer partners.
• Conducted executive-level employer training sessions to maximize the value proposition of services offered.

Houston, Texas, United States

• Optimized client onboarding processes for fulfillment businesses, reducing implementation timelines by 25%.
• Managed a diverse portfolio of clients, achieving a 15% improvement in order accuracy and a 20% reduction in delivery times for their businesses.
• Monitored and analyzed key performance indicators (KPIs), presenting detailed reports to clients.
• Served as the primary point of contact for critical client issues, implementing a ticketing system that improved response times by 30%.
• Identified upselling and cross-selling opportunities to enhance client value.

• Led the planning and execution of construction projects, ensuring successful delivery and exceeding client expectations.
• Managed cross-functional teams of up to 50 members, fostering effective communication and collaboration to achieve project goals on time and within budget.
• Served as the primary point of contact for clients, providing regular updates, addressing concerns, and building strong relationships, resulting in repeat business.
• Developed comprehensive project plans, timelines, and budgets, demonstrating strong strategic planning and execution skills.
• Identified potential risks and implemented mitigation strategies, showcasing proactive problem- solving and decision-making abilities.
• Managed procurement and vendor relationships, negotiating favorable terms and ensuring timely delivery.

Colombo, Western Province, Sri Lanka

• Managed high-value key accounts, increasing customer retention to 95% through effective communication and strategic resolution of customer queries.
• Utilized advanced features of Microsoft Office Suite for data management and record-keeping, ensuring accurate documentation of key account activities.
• Collaborated with cross-functional teams to implement innovative strategies for customer retention and satisfaction, achieving significant improvements in key performance metrics.

Colombo, Western Province, Sri Lanka

 Coordinated initiatives that yielded a 60% rise in acquiring new customers, demonstrating strong customer service focus.. Enhanced client loyalty by 98% through effective management of key accounts. Displayed expertise in utilizing Microsoft Office Suite and other business applications to streamline marketing campaign oversight and analysis. Worked.

Bachelor Of Business Management, Sales, Merchandising And Marketing Operations, Second Class -Lower

Bachelor of Business Management ( Marketing) Special Degree (Second Class – Lower Division - Honours ) with GPA 3.20 - University of.

Bachelor Of Business Management Special, Business, Management, Marketing, And Related Support Services, Second Class Lower