Chris H. Email & Phone Number

Chicago, Il, Us

Fairfax, Va, Us

• Successfully worked with client team to design and develop a new loan origination system for a leading consumer finance company, aimed at enhancing lending workflows, improving customer experience, and increasing origination volume.• Collaborated cross-functionally with operations, legal, engineering, and product design teams to define functional requirements and product specifications.• Led backlog grooming sessions, refining, and prioritizing feature enhancements to align with business objectives and optimize platform functionality across desktop and mobile channels.• Enhanced dealer portal user experience and engagement through intuitive design improvements, including co-browsing support, contributing to the anticipated growth of the client’s dealer network to over 2,000 active dealers across 44 states.• Played a key role in promoting automated decisioning, leading to improved applicant quality, reduced manual underwriting, and enabling over 80% of applications to be decisioned in under 20 minutes.• Conducted in-depth stakeholder interviews to gather and clarify business needs, ensuring alignment with customer-centric digital lending initiatives.• Authored detailed user stories and acceptance criteria, defining features for desktop and mobile product offerings that enhanced the customer, dealer, and team member experiences.

Cambridge, Ma, Us

• Cultivated and strengthened partnerships with prominent Premier clients, such as Northwestern Mutual, State Farm, Northern Trust, H&R Block, BASF, and other notable organizations, resulting in the generation of over $1.2 million in new business contracts. • Successfully re-negotiated existing client contracts, increasing contract revenue by 9% to over $1.8 million. Closed an additional $300K in consulting and advisory engagements.• Led pre-sales engagements of Forrester's Technographics Data Platform, collaborating with North America sales teams to drive business opportunities.• Led successful platform engagement discussions, resulting in over $2.3 million in closed business from 2020-2022.

Cambridge, Ma, Us

Cambridge, Ma, Us

Manage several of Forrester's key client relationships with a focus on Technology and Marketing Strategy research and advisory/consulting services.

Technology Recruiting Firm

Cologne, De

cleverbridge helps companies that sell digital products implement, manage and optimize their global online sales and marketing initiatives.With an advanced e-commerce platform and the industry’s first downloadable management application, the Commerce Assistant, cleverbridge offers worldwide online transaction processing, real-time sales reporting, complete checkout process customization, partner and affiliate management, fully integrated multivariate testing capabilities, robust marketing tools, multilingual order support and premier fraud protection. Together, these services and features help companies improve efficiencies, reduce costs and maximize online sales.Founded in 2005 by a team of seasoned industry professionals, cleverbridge is headquartered in Cologne, Germany and has North American headquarters in Chicago, Illinois.For assistance with orders, customers are encouraged to visit www.cleverbridge.net.Specialtiese-commerce, software, payments, networking, affiliates, virtual gifts, online communities, SaaS, digital music, digital videos

Us

Operational Consultants delivering bottom line improvements for clients, focusing on Operational Efficiencies and Cost Control (Supply Chain Management). Clients are in the Distribution, Food Processing, Manufacturing, Transportation, Utility and Warehousing environments. Directed analysis teams at food processing, warehousing and manufacturing organizations over a 5 year period. Summarized and presented our findings in presentations resulting in successful projects with billing revenues of $5.75 million dollars.  Designed and implemented a Warehouse Scheduling solution for leading North America Cold Storage company. This system allowed each warehouse to effectively schedule their daily shift manpower requirements based on R/E’s (Reasonable Expectancies) which we established. This solution reduced overall labor costs by over $4 million dollars. Successfully managed a four person project for a nationwide Warehouse Distribution company. Established first warehouse operating benchmarks in company history, defined employee goals and expectations and created an issue resolution index. These initiatives resulted in a 15% performance improvement and annualized labor savings of over $250,000 dollars. Developed and implemented a successful Supply Chain solution for world’s largest kosher poultry plant integrating the poultry growers, production, distribution and sales departments. This solution resulted in a throughput improvement of 15% and a reduction of over 10% in their labor costs per pound.