➢ Taking user data backups for Domain migration.➢ Moving files, databases, and applications to the new domain and ensuring data integrity and testing for accessibility.➢ Moving email services and associated settings, reconfiguring firewalls, VPNs, and network infrastructure to work with the new domain.➢ Implementing appropriate security measures (SSL certificates etc.)➢ Providing a point of contact for users to report issues, ask questions, or request assistance via phone, email, or chat.➢ Diagnosing and resolving technical problems related to hardware, software, networking, and other IT services.➢ Assisting users with the installation and configuration of software, hardware, and peripheral devices.

Duties:- Coordinated with Internet Service Providers (ISPs) and visited client locations to resolve issues and restore system errors. - Provided remote diagnosis of faults from the office via remote access and maintained customer communication.- Delivered expert advice on ensuring the correct programming of customer systems.- Monitored and maintained the core network and upheld Technical Excellence standards within the department. Maximized efficiency within the department to ensure optimal performance.- Ensured complete understanding of products and services were effectively communicated throughout the organization. Embraced core values and embraced change, providing constructive ideas for improving service, working methods, and the environment.- Installed systems as and when needed to cover for other staff members.- Performed other duties and responsibilities as deemed appropriate by the Company's management.

Duties:• Support the Service Desk Manager in employee development through training, coaching and performance management• Support the IT Service Manager in driving continuous improvement into the Service Desk processes• Responsible for assuring users are provided efficient and timely first level support • Works with minimal direct supervision; resolves operational problems• Establish service relationships to facilitate effective customer communication Liaising with change management• Provide 2nd level support for the help desk functions and lead the 1st level support team.• Responsible to Maintain the branch link (IP/VPN) availability and attend 2nd level support and make necessary coordination.• Monitor and manage incidents of all the UPS systems and PBX systems of 118 locations and ensure uninterrupted service at all the times.• Attend to user management on AD and email system with compliance corporate security policy.• Configuring of network switches, routers, access points (Wi-Fi) load balances.• Configuring and monitoring of CCTV systems of all locations. • Attend to vendor management activities as and when required.

Duties:Technical and Operational• Manage, Maintain and Trouble Shoot Active Directory (Windows 2012), E-MailServer (WEB base) and Provisioning of Security Rights.• Configuring Routers, Switches, Firewalls and Other Network Devices.• Installed & configured wireless Networks using CISCO.• Monitoring the IP\VPN connectivity of branches.• Maintain & monitoring Head office and all branches CCTV system.• Installing, repairing & trouble shooting of company computers & printers.• Performing End of the day Operations in all Finance System in Head office and all branches• Performing End of the month and End of the year Operations in all finance System• Handing Daily backups procedures of all the finance applications and Databases.• Handling of an IT issues in all branches, via remote using Team viewer.• Configuring Mobile devices iPhone, IPAD, Blackberry and Samsung.• Maintenance of documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.