Chamisa Johnson Email & Phone Number

Serve as functional consultant supporting government agencies utlizing the PRISM Platform.Receive phone calls and tickets for assistance related to procurement software.Assist clients with procurement request creation and editing.Assist contract officers with simplified acquisition actions. Resolve system errors related to system functionality.Create and edit user accounts.Submit back-end change request for data changes using SQL.Manage tickets in GrouplLink tracking system.Work with system admins to resolve complex financial integration issues.Manually assign documents that were not automatically processed by the system.Review the obligation and commitment action to resolve validation errors.Work collaboratively with other team members to handle more complex system issues.Use multiple systems to track financial commitments and obligations to resolve financial errors.Train users on how to navigate and use the system.

Dulles, Va

• Serve as Tier 2 support for software application supporting the federal government.• Prioritize tickets based on system severity and agency needs.• Handle complex system issues related to error messaging, database issues, and front-end application problems.• Receive and respond to client inquiries via Footprint ticketing system.• Create software change request after analyzing and testing problem.• Collaborate with team members on complex system issues.• Answer and handle incoming calls for vendor assistance with procurement portal issues.• Create database queries using SQL Developer.• Run test and update scripts for documented resolutions.• Work with Developers, Design Team,Consultants, and clients to resolve issues in an efficient manner.• Provide timely follow-up communication to clients on status of tickets.

Arlington Va

Served as Tier 2 Support for advanced system issues and worked systematically to solve or escalate complexissues.● Subject matter expert in multiple areas in the software● Enter all pertinent information regarding calls and emails into Salesforce.● Assist clients with troubleshooting and issue resolution and encourage clients to utilize the appropriate resources● Troubleshoot customer issues with teammates and individually to resolve client's concerns in a timely manner.● Assist new client with gaining access to system; work with client to import student data; assist with setting up user permission in the system.● Manage seasonal staff and provide quality feedback on service tickets.● Assist customer with the reporting functionality of the system.● Assist customers with password resets.● Assist clients with on-boarding process by sending them procedural emails.● Facilitate team training on a variety of areas within the product.● Write client facing articles for use and troubleshooting the product.

• Served as Tier 1 support and received telephone, walk-in, and email request for service. • Documented problems and resolutions in Remedy ticketing system and escalate problems when appropriate.• Supported applications including COTS and legacy applications; working knowledge of Microsoft Office, Windows XP, and Windows 7 environment. • Performed hardware diagnostics and coordinated repairs for workstations. Maintained inventory of all computers and peripheral equipment. • Handled PC related issues and dealt with problems related to network issues, PC configuration, application problems and usage, peripheral devices, installation of hardware components, desktop configuration, monument installation and other miscellaneous items.• Created computer sanitizations policy and procedures that were adopted as the standard by the Library of Congress Security Operations.• Served as Application Administrator for five systems. Created accounts, set security permissions, uploaded base tables, configured system settings, and maintained system manual.• Served as Information System Security Officer. Monitored and audited systems for adherence to security directives. Performed Annual Risk Reviews and updated corresponding documents. Responsible for all staff completing security awareness training.

Washington, Dc

• Greeted staff and visitors and answered incoming calls for the Associate Librarian and other staff of the Service Unit. Routed calls to the appropriate staff member.• Received, reviewed and logged all request for personnel actions and sent to correct employee. • Maintained and controlled over 2000 employee records. Handled filing system and provided each division copies of personnel actions. • Performed task of time and attendance clerk. • Open, sorted and dispensed all incoming correspondence.• Scheduled monthly meetings for staff.

Bs, Computer Informations Systems

Education record