Christopher Hamlett, Mba Email & Phone Number

Mclean, Virginia, Us

Houston, Texas, Us

As an individual, I strive to deliver outstanding services to effectively oversee project analysis initiatives alongside project leaders and teams. My goal is to ensure that projects are completed on time and with success. By implementing necessary improvements, I am able to streamline business processes and workflows to increase operational efficiency and ensure compliance. I take the time to thoroughly validate data accuracy and appropriateness, which allows for seamless project implementations. In addition, I am responsible for providing user training and delivering exceptional customer service to establish positive relationships with both internal and external stakeholders. As a part of my role, I evaluate the current corporate protocols and systems to guarantee adherence and enhance productivity. Furthermore, I work to streamline and enhance existing business processes and workflows in order to improve operational efficiency and ensure compliance.My key successes during this role were:• Created and tested various robust SQL statements to automate data validation and streamline processes while addressing customer needs.• Conducts rigorous data validation to ensure the precision and relevance of operational tasks within current business processes and new implementation initiatives.• Performed thorough analysis of current business processes and workflows to assess operational compliance and streamline productivity as well as proposed necessary modifications to optimize processes and workflows.• Utilized customer service skills by responding with positive and professional attitude to internal and external customers and maintained composure and professionalism in challenging or emotional customer interactions.• Demonstrated excellent communication skills, enabling me to articulate technical concepts clearly and effectively to non-technical team members and stakeholders.

Bellevue, Washington, Us

While serving as Technical Business Analyst Consultant, I enforced agile management principles by orchestrating sprint planning and leading team standups. I facilitated communication and coordination with clients throughout our collaborative development initiatives. I worked with the development team to ensure we satisfied all necessary business requirements. I oversaw project timelines and kept both management and clients updated on our progress. I made sure that we followed agile practices and company guidelines during project delivery. I also regularly updated senior management on the status of our project.My signature achievements were the following:• Leveraged SQL for analyzing and querying data to support testing scenarios and project goals.• Managed overall aspects of various projects from infancy to completion while ensuring positive results and ongoing support after implementation.• Created user stories and QA testing scenarios and collaborated on application wireframes.• Played integral role in technical reviews and inspections to ensure project cohesion and successful execution.• Communicated and documented client business needs and processes to technical teams through conceptual data and process models.

Us

As a Business Analyst Consultant, I worked with cross-functional teams to facilitate User Acceptance Testing (UAT) and make sure the system functions aligned with our business objectives. I utilized my strong analytical skills by evaluating and compiling business requirements to support processes and services that were technically, operationally, and legally sound. I oversaw the software development progress using agile methodologies to keep the project moving forward. In addition, I provided leadership and coordinated sprint reviews and daily scrum meetings to promote team unity and maintain high performance levels. I also applied effective management principles to manage time efficiently and successfully achieve project goals. Lastly, I thoroughly tested and executed data transformation, extraction, and load activities to maintain the accuracy and integrity of our data.Some of my key accomplishments associated with this job role include:• Developed compelling data visualizations using Power BI to communicate client impacts to Agile teams.• Employed analytical techniques to identify inconsistencies and improve measurement tools, resulting in enhanced business models.• Created and managed SQL scripts, indexes, and intricate queries to analyze and extract data across various projects.• Facilitated product planning by gathering requirements through various means such as interviews, document analysis, and workshops, collaborating with state Medicaid and CHIP agencies to ensure alignment with business goals.• Generated comprehensive SQL reports utilizing advanced querying methods such as inner/outer joins, grouping, and nested subqueries.• Authored thorough product requirements outlining user capabilities, functional specifications, and data analytics to support business objectives.

Plano, Texas, Us

I acted as the primary liaison between business stakeholders and three project teams to ensure effective communication and implemented strategies to minimize cross-functional communication challenges. I provided expert technical guidance across multiple platforms while delivering top-notch solutions and successfully executing projects. I worked together with others to create new standard operating procedures to address integration concerns by creating technical system requirement specifications (SRS) based on business needs. I thoroughly and comprehensively documented transformation components. I oversaw the transfer of knowledge about business impacts for application managers, database developers, and project leads while offering top-notch guidance for complex issues and instructing new team members on emerging technologies.My major contributions include:• Leveraged the Mirth Connect Interoperability platform to design, implement, and test interfaces such as ADT, ORU, and CCDA.• Facilitated transfer of business knowledge to application and database developers, as well as project managers, and served as a valuable resource for complex issues and training new team members on emerging technologies.• Aided in application development and configuration to establish necessary project environments.• Solved issues related to the Mirth interface by creating filters and transformations in line with short- and long-term business objectives.

Irving, Tx, Us

In this role, I was responsible for analyzing and improving software applications, troubleshooting technical issues, and ensuring that our software meets business requirements.I was also responsible for developing and implementing testing strategies, documenting processes, and training users. I developed a strong understanding of software development, data analysis, and system integration. I played a critical part in ensuring the smooth operation of mission-critical applications, as well as analyzing data and developing solutions to improve clinical workflows. I collaborated with cross-functional teams to provide technical support, conduct system testing, and implement enhancements or upgrades.Some of my accomplishments in this role consist of:• Ensuring meticulous documentation within call tracking and knowledge databases, leading to insights and a 20% increase in customer satisfaction ratings. • Provided expert technical guidance in interface development requirements and specifications, specializing in HL7, CCD/CCDA, and IHE. • Led a team of up to 7 diverse analysts and consultants, overseeing debugging, testing, and support activities. • Provided exemplary support to high-impact projects, including revenue-generating initiatives up to $3M, and served as interim Project Manager, achieving outstanding results through workload delegation. •Developed automated processes through stored procedures using SQL, enhancing production capacity.• Spearheaded continuous technological innovation, improving service delivery and reducing problem tickets.

Nashville, Tn, Us

As part of the McKesson team, I was responsible for offering top-tier technical support, troubleshooting complex issues, and collaborating closely with various departments, including development and product management, to ensure seamless service delivery. My commitment to innovation empowered me to contribute directly to the enhancement of our products and services. I supported a mix of vendor-supported applications developed by McKesson Staff (e.g., API integration, customer/provider/patient web portals, (HPF) Horizon Patient Folder, etc.).My key accomplishments include:• Provided technical support and troubleshooting to systems hardware and software as it relates to HPF utilizing SQL.• Documented customer information and recurring technical issues to support product quality programs and product development.• Collaborated with cross-functional teams to address complex problems requiring detailed analysis of various factors.• Developed and conducted training on the operations of the HPF and demonstrated skills to trainees, including both team members and customers.• Install, configured, tested, maintained, monitored, and troubleshoot end-user HPF system, software, and networked peripheral devices for Citrix.• Led UAT and functionality testing efforts, creating all testing scenarios for end-users to ensure robust system performance.

Portsmouth, Nh, Us

As a key player in the IT department for Bottomline Technologies, I collaborated closely with developers, project managers, and customer support teams to diagnose and resolve complex system issues, streamline operations, and contribute to the continuous improvement of our products. I provided pivotal support that kept our cutting-edge technology solutions running smoothly. My analytical skills and technical expertise were not only utilized to solve immediate challenges but also to shape the future of financial technology. My day-to-day tasks involved troubleshooting, identifying solutions, and guiding our customers through complex technical landscapes.A list of my contributions include:• Created detailed documentation of current systems operations, issues, and proposed enhancements to assist in clear communication among team members and departments.• Provided first and second-level technical support, resolving customer issues with both hardware and software.• Ensured that new or updated systems met specified requirements before full-scale implementation.• Provide ongoing support for systems after implementation, diagnosing and resolving issues, and ensuring they operate efficiently.• Analyzed data trends and generated reports on system performance, usage patterns, and areas requiring attention or improvement.• Trained users on new systems or features, creating easy-to-understand guides and providing one-on-one support as needed to ensure a smooth transition.

Master Of Business Administration

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management