Customer Operations Lead
CurrentCollaborating with global customer operations teams on strategy development, change management, process improvements, churn mitigation, and customer success & support governance.
Jan 2024 - Present
AeroLeads people directory · profile
Cham Axel Luna Email & Phone Number
Customer Operations Lead at Famly | Operations and Strategy
at
Famly
1 work email found
@exlservice.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Operations Lead at Famly | Operations and Strategy
Location
Copenhagen, Capital Region of Denmark, Denmark
Company size
Who is Cham Axel Luna? Overview
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Quick answer
Cham Axel Luna is listed as Customer Operations Lead at Famly | Operations and Strategy at Famly, a with 86 employees, based in Copenhagen, Capital Region of Denmark, Denmark. AeroLeads shows a work email signal at exlservice.com and a matched LinkedIn profile for Cham Axel Luna.
Cham Axel Luna previously worked as Customer Operations Lead at Famly and Director, Operations and Portfolio Management at Thynker Tech. Cham Axel Luna holds Master Of Business Administration (Mba) from Asian Institute Of Management.
Company email context
Email format at Famly
This section adds company-level context without repeating Cham Axel Luna's masked contact details.
cluna@exlservice.com
76% confidence
AeroLeads found 1 current-domain work email signal for Cham Axel Luna. Compare company email patterns before reaching out.
Profile bio
About Cham Axel Luna
I am passionate about bringing people together through complex challenges involving growth and transformation. As an experienced collaborator across multiple companies, cultures, and industries, I strive to deliver value with my range and perspective.
Listed skills include Access Networks, Fiber Optic Networks, Microwave Links, Pre Sales, and 4 others.
Current workplace
Cham Axel Luna's current company
Company context helps verify the profile and gives searchers a useful next step.
Famly
11 roles · 11 years
Cham Axel Luna work experience
A career timeline built from the work history available for this profile.
Director, Operations And Portfolio Management
Drove the organizational growth of an Edtech spinoff, oversaw strategy, product development, content mass production, project management, and built high-performing teams to deliver exceptional learning experiences
Jul 2021 - Jan 2024
Director, Operations And Development
Oversaw strategic expansion, partnership development, and operational excellence for one of the largest homeschooling organizations in Asia
Nov 2020 - Jan 2023
General Manager
Skillfully handled post-acquisition change management, ensured record production by implementing process efficiency improvements and quality monitoring, revamped the commercial pricing structure and B2B sales strategy, and provided meticulous oversight on financials
Nov 2020 - Jan 2023
Faculty Lecturer
Taught university students design thinking for solution development, guided them in customer understanding, problem identification, opportunity mapping, business model creation, and financial clarity, and coached learners in solution validation and crafting persuasive business pitches
Aug 2022 - Dec 2022
Operations Manager
Managed insurance business operations for high-profile US clients across multiple locations, transitioned new processes offshore, optimized process KPIs, developed strong leadership, and maintained operational stability during major domestic and global risk events.
Jul 2018 - Nov 2020
Manager, Operations Excellence
Conducted special research, strategy, and consultation for different organizational functions including special projects focused on employee development, performance, and attrition
Nov 2017 - Jun 2018
Co-Founder
Kids Who Save (Khusa)
Led a social impact venture that teaches financial literacy to Filipino children through game-based learning tools
2016 - 2019
~3 yrs
Sales Engineer
Identified market opportunities, managed and cultivated existing and new client relationshipsArranged partnerships with international principals, formulated business models, and established long-term multi-million dollar deals
Jan 2015 - Aug 2016
Pre-Sales Engineer
Spearheaded technical support for sales, promoted innovative solutions, liaised with international principals, and established new partnerships.
Feb 2014 - Dec 2014
Research Intern
Conducted research on a Wireless Sensor Network Implementation of a Mechanical Ventilator Monitoring System for patients with breathing difficulties
Apr 2012 - May 2012
Team & coworkers
Colleagues at Famly
Other employees you can reach at famly.dk. View company contacts for 86 employees →
JD
Justin Dorber
Colleague at FamlyGermany
View →
YB
Yousif Belal
Colleague at FamlyIraq
View →
AM
Anne Morris
Colleague at FamlyGreater Rome Metropolitan Area, Italy
View →
OM
Ofel Martin
Colleague at FamlyCentral Luzon, Philippines
View →
MB
Mirza Baihaqi
Colleague at FamlyIndonesia
View →
JB
Jakob Bølling Hanssen
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
View →
HB
Hafiz Bahrin
Colleague at FamlyTatau, Sarawak, Malaysia
View →
PC
Phillip Clausen
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
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CF
Chiara Fury
Colleague at FamlyBerlin, Germany
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AE
Annemarie Euhus
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
View →
Justin Dorber
Colleague at FamlyGermany
View →
YB
Yousif Belal
Colleague at FamlyIraq
View →
AM
Anne Morris
Colleague at FamlyGreater Rome Metropolitan Area, Italy
View →
OM
Ofel Martin
Colleague at FamlyCentral Luzon, Philippines
View →
MB
Mirza Baihaqi
Colleague at FamlyIndonesia
View →
JB
Jakob Bølling Hanssen
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
View →
HB
Hafiz Bahrin
Colleague at FamlyTatau, Sarawak, Malaysia
View →
PC
Phillip Clausen
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
View →
CF
Chiara Fury
Colleague at FamlyBerlin, Germany
View →
AE
Annemarie Euhus
Colleague at FamlyCopenhagen, Capital Region Of Denmark, Denmark
View →
2 education records
Cham Axel Luna education
Master Of Business Administration (Mba)
Bs Electronics And Communications Engineering
FAQ
Frequently asked questions about Cham Axel Luna
Quick answers generated from the profile data available on this page.
What company does Cham Axel Luna work for?
Cham Axel Luna works for Famly.
What is Cham Axel Luna's role at Famly?
Cham Axel Luna is listed as Customer Operations Lead at Famly | Operations and Strategy at Famly.
What is Cham Axel Luna's email address?
AeroLeads has found 1 work email signal at @exlservice.com for Cham Axel Luna at Famly.
Where is Cham Axel Luna based?
Cham Axel Luna is based in Copenhagen, Capital Region of Denmark, Denmark while working with Famly.
What companies has Cham Axel Luna worked for?
Cham Axel Luna has worked for Famly, Thynker Tech, Luova Education Group, Everlearn Technologies, Inc., and Ateneo De Manila University.
Who are Cham Axel Luna's colleagues at Famly?
Cham Axel Luna's colleagues at Famly include Justin Dorber, Yousif Belal, Anne Morris, Ofel Martin, and Mirza Baihaqi.
How can I contact Cham Axel Luna?
You can use AeroLeads to view verified contact signals for Cham Axel Luna at Famly, including work email, phone, and LinkedIn data when available.
What schools did Cham Axel Luna attend?
Cham Axel Luna holds Master Of Business Administration (Mba) from Asian Institute Of Management.
What skills is Cham Axel Luna known for?
Cham Axel Luna is listed with skills including Access Networks, Fiber Optic Networks, Microwave Links, Pre Sales, Sales, Powerpoint, Strategic Planning, and Wireless.
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