Office 365 AdministrationAzure AdministrationSharepoint Administration

- 15000 plus user base, 12000 plus computers, local and overseas 100 plus plants providing first-level support and second-level support for inquiries that come from users via Calls, Tickets, and Emails.- Answered average 20-30 calls per day, addressing user inquires, solving problems and providing necessary information's to resolve user issues.- Attend & respond to assign n IT Helpdesk tickets (SysAid) on time, resolve & complete them within IT SLA.- Installed and configured Printers / Scanners.- Performed remote troubleshooting via TeamViewer.- 1st Level network troubleshooting.- Troubleshoot and configure VPN.- End-user SAP configuration.- 1st Level Azure AD and local AD configurations.- Office 365 based mail configurations.- Working with Active Directory servers.- Switches online Troubleshooting. ( Dashboard - Monitoring )- Monitoring cloud app security alerts, verify the alert user and do necessary actions in order to secure user account & the MAS IT security,- Implementing and managing windows server environments ( Hyper V manager )- Administrating, maintaining and troubleshooting enterprises Active Directory office O365 and Azure Services.- Handling antivirus tool such as Crowd strike.

Dahua- IP cameras & Analog cameras- Troubleshooting issues- CCTV System Maintenance- CCTV Configuration- Manage wireless Cameras- WiFi Configuration- Planning and designing LAN networks- Network cabling- Training new users- End user supportConducting workshops, trainings and knowledge sharing for All the localdistributors & local team members.Doing solution trainings for distributor and SI partners, ( Systemsintegration partners ) & SMB solution.Creating competitor product analysis reports by comparing the productmodels by specification wise. ( Share with top management team and localteam members )Liase with end users and HO in Mainland in China.Approving RMA for local distributors.Doing pre sales support Interpretation of demand ; design solution andmake BOQ.Manage & promote social media.Provide technical support when necessary.

- Address users questions ( L1 and L2 support levels ) and concerns regarding their Jetwing in house products.- Answer incoming phone calls from users and troubleshoot technical problems.- Problem determination, workaround resolution, root cause analysis, - Major incident management and taking action to resolve problems,- Troubleshooting, answering phones calls, and responding to e-mails.- Ensure that solution and application support documentation is maintained to the highest quality and accuracy.- Provide technical support of service releases, patches, requests and customization's.- Create productive relationships with and between key stakeholders.- Reviewing product change requests and learning about product updates and new technologies also report defects or offer suggestions for product improvement and contribute to product knowledge and help make future technical support easier.- Troubleshoot network systems, user problems and software applications.- Fixing and Maintenance of Computers and laptops.- Manage hardware/software asset inventory.- Network Administration.- Training new users.- End user support.- Network cabling.- Building custom PCs.- Software installations- Data recovery services

- Address customers questions ( L1,L2 and L3 support levels ) and concerns regarding their FiNAC products.- Answer technical questions about the capabilities and features of Finac products and Ensure that solution and application support- Documentation is maintained to the highest quality and accuracy.- Problem determination, workaround resolution, root cause analysis,- Major incident management and taking action to resolve problems, troubleshooting, answering phones calls, and responding to e-mails.- Visit the customer place to gathering the requirements and provide the technical support to all users.- Create productive relationships with and between key stakeholders.- Troubleshoot network systems, user problems and software applications- Maintaining Finac products POS / ERP - Software installations- End user support- Training new users

- Fixing and Maintenance of Computers and laptops- Building custom PCs.- Software installations- Data recovery services- CCTV installations and maintenance