•Working on US processes for Property, Mortgages, and Liability insurance.•Process incoming requests for premium calculation and investigation within approved SLAs.•Played a vital role in the policy issuance process (property), ensuring accuracy as per the underwritingguidelines.•Utilized Advisor Pro software to efficiently process insurance policies, reducing manual errors andincreasing productivity.•Trained in multiple processes to provide guidance on best practices and… Show more •Working on US processes for Property, Mortgages, and Liability insurance.•Process incoming requests for premium calculation and investigation within approved SLAs.•Played a vital role in the policy issuance process (property), ensuring accuracy as per the underwritingguidelines.•Utilized Advisor Pro software to efficiently process insurance policies, reducing manual errors andincreasing productivity.•Trained in multiple processes to provide guidance on best practices and contribute to ideas forenhancing efficiency.•Collaboration to develop and implement comprehensive solutions and provide better serviceability tocustomers.• Lead the assignment of work/policies allocation to the team.Impact• With consistent effort and accuracy >=100 % in the processing of policies the team metrics of quality,effort, efficiency, and adherence improved from the low 80s to greater than 99 percent consistently.• Submitted 3 innovation Ideas to improve the process leading to accuracy and reduction of time/ effort.• Trained and worked on multiple manual and automated processes contributing to team objectives of Property and Casualty Insurance.• Improved Customer satisfaction metrics for the processes assigned. Show less

-Control and manage end to end responsibilities and ensure timely order service to customers.-Build and maintain a strong vendor network to meet customers’ current and future business needs.-Managed E commerce customers and onsite website.