Champika Ranasinghe Email & Phone Number

Sri Lanka

Telecommnication call flow analysis (circuit switched core and packet switched core 2G 3G 4G 5G) CS Core network signalling tappers , probes , and server operational and admin workPS Core network signalling tappers , probes , and server operational and admin workSAP business Objects administration and operational workSAP report creationIBM cognos L1 support Solaris, Linux and windows, VMware server operational work

Sri Lanka

Understand the customer requirement and propose telco and IT solution

Sri Lanka

- Preparing RFP for new systems and RFP evaluation- Closely working with marketing and commercial team to identify their requirements and design products- Introduce new revenue generating source for VAS marking team- Customer visit with enterprise sales team to identify the customer requirements.- Provide L1/2 support for enterprise customers- Dealing with local and international service providers for VAS service implementation- System monitoring, trouble shooting and configuration for all VAS nodes- Improve process by introducing new methods and tools- Develop tools to automate manual processes - Investigate and resolve customer care issues

Sri Lanka

• KPI report preparation, QOS monitoring, performance monitoring and analyze the all data. Identify issue and solve them in minimum time• Analyze the network the capacity utilization, forecast the capacity requirement and give suggestions to higher management to improve the network quality• Closely working with core element RFP preparation and network dimensioning • Core network element configuration, service integration, operational and maintenance duties • Investigation and resolve customer care issues

• Design and develop software tools (Vb.Net java android php)• Design, develop and fabricate printed circuit board• Design and develop microcontroller based system• Design and develop industrial automation process and equipment

Sri Lanka

Wipro infotech was the CCT(customer contact technology) service provider for the Airtel Lanka Pvt Ltd. Prepaid postpaid customer hotline IVR,service activation deactivation, Automatic Out bound campaign management , Call Center management( skill based call routing, agent management and performance monitoring) was handled by CCT with 24 hour monitoring to achieve higher SLA.Systems:Avaya (Nortel), Verint, Alcatel Lucent (Genesys)-Responsible for all network element related configuration and monitoring-Interface for customer to gather the requirement and provide L1 support-Escalate issues appropriately Project: • Dynamic IVR: IVR menus will be changed dynamically for individual users according their preferences • IVR port status monitoring system• Asterisk (open source) based automated out bound campaign manager

Engineer’S Degree, Electronic And Telecommunication, 1St Class

Activities and Societies: E-club

Gce(A/L), Mathematics, Combined Mathematics - A Physics - A Chemistry - A

Activities and Societies: Aeronautical society