Chan Mandy Email & Phone Number

 Provide full administrative support to the office staff and operations team Assist in general office administrative duties such as office equipment maintenance & sourcing, courier arrangement, document filing, etc. Replenish stationary and pantry items with deliveries and distributions Responsible for travel arrangements, hotel reservations, meeting room booking, etc. Assist in daily staff attendance record and report generations Manage and monitor company pool cars list including vehicle license, fuel card, autotoll, parking permit, etc. Manage and update computers hardware record including receive, transfer, disposal, etc. Report and handle third party claims, motor vehicle insurance and legal cases Take minutes for the senior staff meeting Perform yearly stock take for computer hardware & office equipment Assist in organization of the staff social activities such as Christmas party, tea time, day tours, etc. Assist in office relocation, space allocation and seating plan Handle daily telephone enquiries and door phone in a consistent and polite manner Allocate incoming email and fax to the related departments Assist in ad-hoc projects related administrative issues

 Provided administrative, logistic and marketing support to office manager Handled all-round administrative duties such as mailing, courier arrangement, material sourcing, stationery ordering, etc. Prepared documentary tasks including purchase orders, quotations, invoices, promotional and presentation materials, etc. Maintained and updated the filing systems of project records  Allocated and handled incoming/ outgoing email and fax Liaised with external and internal parties including suppliers and customers Designed product catalogues

 Responded to average 60 "Small & Medium Enterprises" & "Corporate" inbound calls each day in a fast-paced environment Answered customers' enquires and complaints in a consistent manner Handled follow up cases by coordinating with internal departments Handled over 1,000 difficult customers' complaint cases and in-charged calls in professional and effective manner Investigated, analyzed complaint issues & proposed resolution to customers Prepared reports for justifying and interpreting complaint cases