HelloMy name is Lee Chan-woo, and I have been working at Daedong (kioti) for 4 years in Korea.I currently work in the agricultural machinery industry.I love agricultural machinery and I am moving forward to know more technical in the future and to provide better service to customers.I am currently working on many things for customers such as warranty, training, field service, diagnosis etc.I am also processing with Johndeere CDI too.These are the 5 things I consider important.Train team: Make sure employees are well-trained on our products and services, as well as customer service best practices. This will help them provide accurate information and handle customer inquiries effectively.Offer multiple channels for customer support: Provide your customers with multiple ways to get in touch, including phone, email, and social media. This will make it easier for them to reach out with questions or concerns.Respond promptly: respond to customer inquiries in a timely manner, preferably within 24 hours. This will help build trust and demonstrate our commitment to customer service.Listen to feedback: Encourage my customers to provide feedback on our products and services, and take their comments into account when making improvements.Offer warranties and guarantees: Provide warranties and guarantees for our products, and make sure my customers understand what is covered under those warranties.Provide ongoing support: Offer ongoing support to our customers, even after the sale is complete. This can include things like maintenance and repair services, as well as training on how to use our products effectively.Thank you