Chana Bernstein Email & Phone Number

Columbia, Maryland, United States

Washington D.C. Metro Area

Developed strong and trusted relationships with clear and consistent communication for top 250 accounts. Identified and analyzed existing customer needs and expectations to create revenue-generating opportunities based on company best practices. Collaborated with internal teams to ensure all deliverables were met in a timely fashion. Cultivated up-to-date knowledge of individual client trends and seasonal needs. • Exceeded revenue goals by 100% and produced over $1.2M in gross revenue Q4 2016 and Q1 2017. Increased company revenue by consistently negotiating 5-10% increases on client marketing fees.• Spearheaded multiple efforts to test new processes and products in order to increase efficiency of Account Management team.• Interviewed, on-boarded and trained new hires in account management processes and to aid the department in reaching overall goals.

Washington, Dc

Collaborated directly with the CEO and Product Development team to strategize, develop and implement new pilot programs and products for client partners. Continually helped design and refine those new products for business partners to create additional revenue generating opportunities • Launched and managed new business model for qualified LivingSocial merchants on new marketing platform.• Evaluated revenue potential of new pilot products and delivered recommendations on scalability.

Washington, D.C.

Strategically managed a portfolio of client relationships within 11 geographic markets to continue partnership, increase revenue and increase customer engagement via LivingSocial products and services. Analyzed previous promotion performance metrics to determine future success and revenue potential. Recommended various marketing techniques to maximize exposure in order to achieve client goals.• Exceeded goals by closing 80+ promotions per month and reaching 100% to revenue goal while effectively tracking all activity, client communications and contract status in Salesforce.com.• Negotiated marketing fee splits and customized contract needs.• Interviewed, trained and mentored new hires in the Account Management department.

New York, Ny

Maintained day-to-day relationships with top revenue generating clients including Bank of America, Allstate DiTech, eHarmony Experian Interactive, Bose and Curves. Collaborated with ad agencies such as Mindshare, 360i, Digitas, and Razorfish.Designed and built CPC campaigns that aligned with client goals and product needs. Supervised all campaign performance and implemented modifications based on ROI metrics and CPA goals. Developed strong rapport and maintained day-to-day contact with all clients and internal sales and technology to ensure deliverables were met.• Generated over $12 million in 2010, which accounted for almost 20% of total team goal. • Decreased CPA for Bank of America by 44% while increasing revenue by 106%• Decreased overall CPA by 68% in 2010• Trained new hires in Account Management, daily account activities, campaign strategy and back-end operations.

Duties equivalent to that of Account Manager for Aol Inc. (Formerly Quigo / AdSonar) at AOL position