• Developed and automated virtualized test environments in Hyper-V and GCE to reproduce issues and collaborate with engineering• Troubleshoot and identify root causes in software and system issues in production systems using process and network tools• Developed a public knowledgebase and documented common technical processes and issues• Provided technical expertise and training to a wide range of customer inquries regarding SCADA products• Provided training and guidance for junior support agents• Engaged with customers about bug and feature requests in collaboration with product management using Zendesk and JIRA• Functioned as an additional development resource for the Professional Services team

• Regained infrastructure access control after an unexpected resignation of previous keyholders• Restored and recovered operational documents and contracts and communication• Created and implemented new policies and processes around data securityOrganized, prepared, and oversaw the merchandising department at GeekGirlCon

• Focused on visual merchandising in a 755 sq. ft. location at a retail center with high tourist traffic• Oversaw store operations including open and close, handling service issues, and cash control• Tracked inventory counts and maintained the inventory control system• Created and managed the shift schedules based on projected traffic flow• Trained and supervised 7 seasonal employees during the holiday season

Visual Studio Emulator for Android• Designed, conducted user studies, and architected a Android emulator running under Hyper-V• Collaborated on feature design with partner teams, development team, and UX researchers• Created rapid mockups and prototypes of feature ideas to communicate and test different workflows• Researched the existing domain to create a competitive product• Trialed the cutting edge builds of our own products and competitor products to compare experiencesVisual Studio 2015• Designed, conducted user studies, and architected improvements to the Managed Memory AnalysisVisual Studio 2013• Maintained customer communications through bug reports and feature requests• Designed a small feature to allow users to make prefetch calls to the OSOther Responsibilities• Maintained reports and updates to upper management about the status of the team and projects• Engaged with customers about bug reports and feature requests and prioritized backlog work• Worked in the domain of the Debugger, Performance and Memory Profiling Tools, and Emulators

• Transitioned the Expected Shipment Manager (ESM) system from another team.• Managed alarms and monitoring and created verification scripts for the transition.• Rewrote C++ modules into Java for better maintainability and testing.• Continued operational support for existing clients of ESM.• Interviewed extensively and assisted in recruiting efforts for new software developers.• Worked with AWS, C++, Java, Ruby, Spring, Hibernate, and Perforce.

• Created a vertical prototype for a HTML5 graphing utility drawing off of financial cloud data• Conducted customer studies to determine pain points, collect insights, and investigate solutions• Pioneered, designed, and prototyped a new Quickbooks feature based on a customer pain point• Investigated the use of a 3rd party reporting engine to be integrated within Quickbooks• Investigated nonconsumption of Quickbooks Online and different strategies to pursue new users

• Researched the Network File System v4.1 protocol• Investigated and documented the usage of PyNFS, a NFS open source testing suite• Created new functionality, fixed existing problems, and ported old tests for PyNFS using Python

Created internal documents to train and acclimate new hires to the companyStudied and modied internal systems in Perl to optimize and add new functionalityDesigned diagnostic tools for integrity checks of database les