Christopher Chan Email & Phone Number

San Jose, Ca, Us

I currently lead an amazing team within Cisco’s Security Business Groups that is focused on enabling our Security customers to achieve their security business outcomes with the best experience possible. What we do : - Partner with our product teams to ensure all teams are aligned on the key security outcomes that our security products enable- Develop the capabilities to measure via product telemetry if our customers are attaining their intended security outcomes from our Security products- Manage a best in class customer listening (voice of the customer) program to ensure that we understand where we need to do better in order to enable our customers to realize their intended security outcomes with the best experience possible

San Jose, Ca, Us

- Lead the SBG Business and Planning Insights team providing strategic business insights to enable business forecasting, planning and strategic business modeling.- Responsible for driving cross-functional strategic transformation projects.- Responsible for developing customer insights to accelerate Cisco Security's growth

San Jose, Ca, Us

- Responsible for driving the implementation of new monetization models across the company portfolio to shift the company towards software and cloud based business models.- Responsible for managing a company wide portfolio view of the pipeline of products, software and services.

San Jose, Ca, Us

- Key member of the Office of the President driving Cisco’s corporate wide strategic planning processes (annual and long range planning).- Responsible for managing and improving Cisco’s annual and long range planning processes.- Delivered strategic business planning insights and analytics.- Delivered special projects at the request of Cisco’s President and Chief Operating Officer.

San Jose, Ca, Us

Head of the CRM program in Asia Pacific. Responsible for the implementation of strategic sales initiatives focused on sales process and productivity optimization and sales lead-to-order business capabilities (lead management, opportunity, forecasting and quoting).Key accomplishments :- Implemented a SVP level funnel / pipeline review framework and process across the Asia Pacific region in Cisco.- Delivered operational capabilities to enable strategic go-to-market shift in Cisco's Commercial business.- Lead to order business capabilities management and delivery - lead generation, lead management, opportunity management, forecasting, quoting and order management using Salesforce.com.

San Jose, Ca, Us

Responsible for global program management of key sales systems capabilities and partnering with global business teams to implement new sales productivity solutions.Key accomplishments :- Deployed Salesforce.com as the new sales Customer Relationship Management (CRM) platform to the Asia Pacific region in Cisco to enable sales lead management, opportunity management, forecasting and business performance management.- Led pilots to deploy sales collaboration capabilities with Cisco's partner community using Salesforce.com.

Dublin 2, Ie

Business Process Re-engineering and E-Commerce Strategy.Responsible for assisting clients in a wide range of industries in implementing business process re-engineering initiatives and e-commerce strategies.

Masters Of Science, E-Business

Bachelor Of Laws (Honours)

Bachelor Of Commerce (Honours)