Led operations for six retail locations, driving sales performance and customer satisfaction. My role combined strategic planning with hands-on leadership, focusing on:• Team Development: Mentored and coached store managers and staff, fostering a culture of continuous improvement and excellence.• Performance Management: Consistently exceeded district sales targets and KPIs through data-driven strategies and effective team motivation.• Customer Experience: Implemented initiatives to enhance customer service, resulting in improved satisfaction scores across all locations.• Operational Efficiency: Streamlined processes to boost productivity and reduce costs while maintaining high quality standards.• Change Management: Successfully guided teams through technology upgrades and policy changes, ensuring smooth transitions and minimal disruption.This role honed my skills in multi-site management, leadership, and strategic thinking. I'm proud of the strong, collaborative team culture we built and the tangible results we achieved together.

As a Business and Government Accounts Manager at Verizon, I consistently drove revenue growth and built strong client relationships in both the public and private sectors.• Revenue Growth & Retention: Exceeded sales targets and improved client retention by delivering tailored technology solutions that addressed their specific needs.• High-Impact Solutions: Led the development and implementation of innovative communication solutions, positioning Verizon as a trusted partner in key markets.• Strategic Partnering: Built consultative relationships with stakeholders, offering solutions that drove both client success and Verizon’s growth.• Team Collaboration: Worked cross-functionally to streamline service delivery, ensuring operational efficiency and high customer satisfaction.• Mentorship: Developed junior talent, contributing to a high-performing, results-driven team.This role allowed me to consistently deliver value to clients and drive business success.