Eliciting functional requirements for new enhancements through interviews, data analysis, and platform research Facilitating meetings with stakeholders to gain deep understanding of existingbusiness processes and desired changes Translating business needs into technical requirements in the form of user stories, acceptance criteria, and testing steps Maintaining expert knowledge of the enhancement backlog Coordinating technology releases Guiding work items through the entire Software Development Life Cycle (SDLC)—from defining requirements to overseeing development & QA testing to stakeholder approval to production release Performing in-depth analysis of existing processes, workflows, data architecture, automations, and dependencies Partnering with technical SMEs to develop and maintain the platform Collaborating with other IT teams to develop and maintain integrations Communicating frequently with team members and stakeholders to provide accurate delivery timelines and status updates Supporting both short-term and long-term initiatives to maximize the impact and effectiveness of Salesforce applications and solutions across multiple lines of business

Assist in the implementation of new and enhanced capabilities of an enterprise Salesforce CRM platform.• Review and map business processes from current to future state, recommend business and tech requirements and scope, and proactively champion change to improve/support customer and stakeholder capabilities.• Work effectively with business leaders, stakeholders, and technology teams in a collaborative manner, building constructive and effective relationships.• Lead functional and technical discussions and communicate effectively with a variety of audiences, moving between providing functional/technical design details and sharing how a technical design would enhance business processes.• Partner with Product Owner on product vision, requirements definition, and capability mapping to ensure requirements align with customer and business unit processes and needs.• Translate requirements into technical specifications that can be used for development and break down technical complexities so that they can be easily understood by business units and end users.• Partner with the development team in the design, testing and deployment of changes to ensure the solution meets the agreed upon business requirements and is supportable and scalable.• Develop and maintain projects plans to facilitate progress reports and ensure deliverables are met. Ensure there is buy-in from stakeholders on all major decisions and that other technology teams are aligned on project and resource requirements.• Facilitate stakeholder requirements and scope alignment meetings with multiple business units.• Partner with business stakeholders in the development of business cases and project charters.

Provide Tier 1 production user support for the Salesforce CRM systems while working closely with the Engineering and Support teams to maintain operational integrity of production systemsProvide technical support to local and remote usersIdentify and appropriately escalate process or product quality gaps, and provide or implement suggestions for resolution when possibleDisplay in-depth knowledge to support multiple products with little to no assistanceParticipate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the businessPerform pre-defined data loadsEvaluate Salesforce functionality and provide recommendations for process improvements based on experience supporting usersCreate and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materialsSetup and maintain user accounts, assign roles, profiles, permission sets, groups, and hierarchies

Salesforce Administrator and Pardot Email Marketing SpecialistOnsite point of contact for Salesforce for the inside sales team.Maintain and customize Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Customize, develop and deploy page layouts, various reports, validation rules dashboards, components, custom objects, custom tabs, and fields to reach the needs of Select FundingProvide day-to-day end user support and assist users with best practices to improve and increase their knowledge of SalesforceCreate training and user documentation, and maintain ongoing documentation processes as business needsLeads Pardot troubleshooting efforts, set up of users, strategic design of email campaigns,

At Signature Consultants, I worked with companies to fill mostly contract and contract to hire IT roles ranging from Help Desk positions to Senior Software Developers in the greater Phoenix area. I worked with our local division with a range of different clients in hospitality, banking, and real estate.In the position, I developed a key understanding of the Software Development Life cycle and what technologies are used for different IT positions in a large -scale enterprise environment. Used different databases such as Bullhorn to find candidates that match certain skillsets.Used programs such as Excel and Tableau to view KPI’s and for everyday business reporting practices.Conducted vendor calls for clients, uploaded job orders into Bullhorn, and went on client visits to ensure the clients needs were met.

As an Associate Recruiter at Signature Consultants, I learned the basic knowledge I needed to be a successful recruiter in the IT industry. Went through a 13 week long training program where we were held to weekly sales metrics and KPI’s such as external submissions and in person candidate meetings.Proficient in making professional phone calls and emails to potential candidates and sometimes local clients as well.

Promoted large scale festival's and events for Relentless Beats based out of Phoenix, Arizona. Advertised brand through social media outlets such as Facebook, Instagram, Twitter, and Snapchat. Managed ticket sales and large cash transactions. Utilized graphic design, social media and other marketing tactics to grow sales revenueManaged online ticket sales activities and associated customer service activities One of the company’s top sellers for the 2016- 2017 festival season Used Excel to track ticket sales and to report financial information Used Slack to communicate with other reps around the state

I was responsible for product sales to bars and other retailers in the Northern Arizona region for Beatbox products.I hosted events and participated in other marketing activities to promote the brand and drive incremental beverage sales and revenue for the Flagstaff area. Placed invoices for point of sale marketing materials for our target vendors in the Northern Arizona Area

Managed social media account activity and websites for Instagram, Facebook, and Twitter Designed user-friendly guidebooks explaining how to use and interface with social media accountsTaught and instructed employees on how to better use social media platforms to make people aware of their business initiatives

Worked in Valet Parking and Guest Services, assisting with the overall experience of the guests