Chance Woods Email and Phone Number

● Locate depressed and undervalued homes for acquisition, rehabilitation and resale. ● Create design plans for the entire renovation, from floor plans to paint color. ● Create and maintain a detailed budget based on acquisition costs, potential resale value, and desired profit margin.● Coordinate with subcontractors and inspectors to oversee project completion. ● Perform a wide variety of renovation tasks, from demolition and framing to trim carpentry and paint.

● Drove quality assurance by improving local scheduling and inspection practices for a team of 30+, elevating customer satisfaction scores 21% over the first year. ● Created shared inventory management spreadsheet to increase warehouse process consistency and streamline full inventory lifecycle. ● Improved problem resolution within customer relationship management by creating a user-friendly scheduling system, launching customer service scores to 95% satisfaction. ● Increased profitability during slow sales cycles by collaborating and consulting with installers, educating and training on service add-on features to expand scope of work, and driving more accurate estimating throughout contracts. ● Managed 2 installation warehouses serving 10 Lowe’s stores, successfully guaranteeing reliability and quality within installer roster, and developing project management installation estimates. ● Cultivated relationship building, visiting stores to highlight new initiatives, including support website and chat feature that quickened responsiveness within communications.

● Led performance across 140 service and support managers, sales specialists, installation teams and delivery crews, driving $30M in annual sales. ● Developed a knowledgeable and engaged sales team throughout recruitment, hiring, and training process, leading to high retention and low turnover, resulting in optimal team stability and requiring only 6 new hires in 12 months. ● Encouraged trust and communication amongst the sales team by personally meeting with team members to discuss issues and sales numbers, observe customer interactions, and mentor on positive disposition and consultative selling techniques.● Taught closing language throughout the sales team, holding bi-weekly sales specialist meetings to address objections, product knowledge needs, and customer relations and needs awareness.

● Developed collaborative relationship with general managers, district managers, and human resource advisors to learn everyaspect of Speedway's business management model as part of leadership program in a company with over 2.7K stores in 22states. ● Analyzed efficiency improvement opportunities, establishing systematic improvements to drive performance leading to sustained growth in net profitability of 135%. ● Led process improvements throughout each team, helping retail associates achieve responsive customer service while fulfilling operational needs and affirming a cooperative environment of collaboration. ● Increased sales by improving workflows and product availability in the areas of fresh food, visual product placement, and overall availability.● Restructured sales management and best practices testing throughout ordering program, reflecting realistic sales metrics and training food handlers on food safety, rotation, and preparation streamlining, improving overhead costs.

● Led $1M+ in annual sales, achieving top 3 district placement across every key performance indicator, additionally improving employee engagement, regulatory compliance, and client negotiation. ● Maintained $250K+ in inventory with weekly cycle counts and other control practices, profit and loss statements, and day-to-day operation optimization. ● Created and implemented quantitative KPI growth-driven training tool to enhance qualitative analysis tools already in use, positively impacting customer satisfaction and per-sale revenue.

Delivered highest personal training sales, maintaining consistent client load of 40+ by creating advertising campaigns and an informative website, fostering client loyalty and long-term partnerships, and encouraging word of mouth referrals.

Planned, marketed, and implemented 3-week community weight management program reaching 100+ at-risk women, raising awareness about healthy lifestyle choices and alternatives to reduce health risks.Co-chaired AHA and South Shore Health & Racquet Club-sponsored hospitality event promoting women’s heart disease awareness and attracting 500+ attendees and raising $10K+.

Delivered 450+ published articles for various websites, including LIVESTRONG.com, Tactical Network International, IntenseFitness.com, and WeightGainNetwork.com, driving strategic direction through content and written communication skills. Provided ghostwriting, research, and editing services within healthcare, patient care, and other diverse topics, meeting key business objectives throughout process.