Brian Chance Email & Phone Number

Everett

Greater Seattle Area

Seattle Washington

• Managed daily operations of a uniform and tactical gear store with 2016 sales revenue of ~$2.6mm.• Responsible for ten associates and one direct report.• Increased 2017 gross margin dollars 23.41%% CY/LY ytd.• Increased 2017 demand orders entered 83.70% CY/LY ytd.• Increased 2017 billed dollars 50.12% CY/LY ytd. • Identified operational inefficiencies through report analyzation and visual observation, leading to the reorganization to the back of house layout and process changes, reducing footsteps required to fill orders and improving order accuracy.• Created and implemented reporting procedures based off Store Manager routines I created for myself that were then rolled out to the district by the District Manager. • Developed standard operating procedures for efficiently identifying out-of-stocks, improving in-stock levels, and bringing in new product to drive sales. • Assisted in the interviewing of three new store managers. • Trained and developed new Store Managers, Existing Store Managers, and Assistant Store Managers. • Identified and successfully promoted two high potential Associates to a Store Lead, and Integrations Specialist positions.• Member of the Galls Store Management Counsel created to help identify and develop top Store Management for next level positions.• Assisted in the design and merchandising of a new store opening.

Woodinville, Wa.

• Led a team of 40 employees and 2 direct reports to achieve optimal product in-stock levels in order to driving sales in a $52 million store.• Improved operational standards of the logistics replenishment process through the execution of Target initiatives, ultimately realizing a 3.5% annual sales increase from 2014 to 2015• Reduced store out-of-stock levels from 9.5% to 6% through implementation of company directives.• Analyzed company reports to identify inefficient processes, developing and implementing new system processes reducing unload times by approximately 15% and overall replenishment process approximately 25%.• Took ownership of two merchandise inventories as the lead point of contact for all inventory preparation and execution. Created and implemented detailed plans and timelines that were executed through collaboration and thorough follow up leading to the success of meeting and exceeding company goals. • Recognized high performing individuals and created clear plans for the development of top talent, successfully developing and promoting three people on my own team into management roles. • Trained and developed top performers from other locations within the district on operational procedures along with leadership and managerial development.• Able to motivate people to achieve company goals through recognition, talent management, and performance coaching. • Developed a strong safety culture through direct peer to peer accountability, coaching, and recognition, reaching an all-time store record of 900 plus days without a work day lost to injury.

• Analyzed shortage reports to identify strategic product loss areas in order to create action plans to minimize overall inventory shortage. • Collaborated with all areas of store management generating buy-in from peers and their teams to implement and execute actions plans within their departments, providing detailed monthly follow up on shortage progress. • Analyzed variances in customer transaction reports to investigate, and take action on key theft incidents.• Improved merchandise recoveries by 27% my first 6 months in position by setting actionable goals and timelines for the Assets Protection team. • Increased known theft reporting by 100% over previous 6 months through consistent communication, coaching and recognition of the Assets Protection team. • Developed and maintained positive working relationships with local law enforcement agencies by organizing and participating in community events, such as National Night Out and Heroes and Helpers.• Appointed store safety captain by my supervisor and peers in a store that was a RED safety focus store. Analyzing the safety data and injury trends I developed daily, weekly, and monthly safety walks with my supervisor and peers to walk the store and each department identifying and rectifying observed unsafe conditions and behaviors. Within the first year the store went from a safety focus store to GREEN.

• Led and coordinated 40 employees at multiple site locations ensuring daily operations ran seamlessly and company goals were met.• Managed talent through coaching conversations, recognition and disciplinary action when needed.• Directly managed office staff, conducted interviews and new employee training and orientation increasing employee retention rates by 20%.