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Experienced Salesforce Technical Architect with a demonstrated history of working in multiple industries. Knowledgeable and motivated - focused on getting the most out of your Salesforce instance. Proven record of process analysis and improvement with attention to detail and the experience to foresee best practices and common pitfalls. Experience integrating multiple systems together to create a 360 degree view of the customer or student. Able to coordinate with large teams to identify, prioritize, coordinate, and deploy multiple solutions to the Salesforce platform. Experience in Admissions, Corporate Relations, Tech Transfer, Advising, Marketing, Registrar, Faculty, Compliance, Career Services, DevOps, CI/CD, and Well Architected. 7x certified.
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Technical ArchitectGrowth Heroes Jun 2022 - PresentIndianapolis, In, UsDesigning, architecting, and building technical solutions for multiple clients. Working with a small team of experts to deliver world class solutions and best practices. Full Development cycle including design, discussion, presentation, build, and deploy - the full devops. -
Salesforce ConsultantGrowth Heroes Jun 2021 - Nov 2022Indianapolis, In, Us
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Salesforce AdministratorGrantham University Jun 2018 - Jun 2021Little Rock, Arkansas, UsSolo admin for 180 usersWorked with a team of full stack developers, but still developed on SF platformIntegrations with Genesys, Marketing Cloud, 3rd party Paid Lead Channels, and ERPCustom APEX triggers as well as lightning components and API integrationsSuccessful prioritization and juggling of multiple prioritiesManaged complex lead routing with multiple touch points and integrationsExperience with waterfall and Kanban project managementHealth check of a system implemented incorrectlySupported the Marketing Cloud teamCreated training documents for different teamsOngoing training for each user to improve user experience -
Salesforce AdministratorThe University Of Kansas Aug 2015 - Jun 2018Lawrence, Ks, UsAt KU I was a solo admin for 17 users. I wore the developer hat, too, and I was the solo developer for large custom project to build Tech Transfer functionality.This large project is a custom build that brings Tech Transfer functionality into Salesforce. Tech Transfer is a very complicated process, and is very akin to contract life management. The key differences being that Tech Transfer requires several many-to-many relationships, custom Lightning components, triggers, and flows to fully reflect the life of a technology. Accomplishing this feat puts KU in league with a select few Universities that utilize Salesforce in such a complicated way.One of the first duties I was charged with was to make sense of the Salesforce org, as the system had become overburdened with too much code and was becoming difficult for users. Not only that, but the information in the system was difficult to untangle and report. I was able to revamp the entire org without having to re-instance, and was even able to switch the entire team over to the Lightning Experience.One of the larger, ongoing projects KUIC was a part of was getting information from different departments on campus and putting the information together in a digestible way. KUIC is now able to gather information from five different systems on campus and put all the data together to give a complete, 360 degree view of an account. Because of this data grouping, KUIC has been able to formulate custom Account Analytics and continuously improve the analysis.One of the main uses for Salesforce is the ability to create and track sales processes. At KUIC, I was able to develop two distinct sales processes. The first allows our Licensing Associates to market technologies for the University. The second allowed for tracking of "soft engagements" such as meetings and emails to track influence. -
Salesforce AdminSecurity Benefit Oct 2013 - Aug 2015Topeka, Ks, UsDevelop and maintain the Salesforce platform for the company which contains over 100 users. This includes the development and deployment of any outside apps as well as any organizational changes to Salesforce. Working within the financial industry, our Salesforce instance is unique and requires a high understanding of both the functionality and capability of the org. Reporting is an important part of our organization and our department delivers hundreds of custom reports and dashboards to our users and management.Pardot support is also an important part of our organization, and we maintain the relationship between it and Salesforce. This relationship helps our company with lead generation, lead nurturing, contact tracking, and campaign reporting. We work closely with the marketing group to deliver powerful, reportable campaigns that the sales team can rely on.Our department also handles the integration with SQL Server as well as various other databases both internal and external. We also vet, qualify, define, and execute many agreements or integrations with a diverse set of consultants, companies, and databases.Data quality is a must in any organization and our department uses the latest tools to develop and maintain as accurate a database as possible to our end users. Training is just as important, so our department creates high quality materials that our end users can learn from and reference far into the future. -
Carpet TechBob'S Janitorial Jul 2012 - Mar 2013Clean and repair carpets and floors while maintaining a carpet truck and the equipment inside. Performed estimates, repairs, and sales while in this position. IICRC Certified.
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Home Health SpecialistAdt Jun 2009 - Jul 2012Boca Raton, Florida, UsVery customer focused call center devoted toward the use and maintenance of the Home Health division of ADT. Our duties included inbound and outbound calls toward our customers in both a critical, emergency situation as well as routine monthly test calls. High levels of troubleshooting skills and a professional persona were necessary.
Chance Hoskins Skills
Chance Hoskins Education Details
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Washburn UniversityAnd International Business -
Wuhan University Of TechnologyAnd Supply Chain Management
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Fukuoka UniversityInternational Relations And Affairs
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Jefferson West High School
Frequently Asked Questions about Chance Hoskins
What company does Chance Hoskins work for?
Chance Hoskins works for Growth Heroes
What is Chance Hoskins's role at the current company?
Chance Hoskins's current role is Technical Architect at Growth Heroes.
What is Chance Hoskins's email address?
Chance Hoskins's email address is ch****@****ham.edu
What is Chance Hoskins's direct phone number?
Chance Hoskins's direct phone number is (785) 864*****
What schools did Chance Hoskins attend?
Chance Hoskins attended Washburn University, Wuhan University Of Technology, Fukuoka University, Jefferson West High School.
What skills is Chance Hoskins known for?
Chance Hoskins has skills like Public Speaking, Customer Service, Microsoft Office, Salesforce.com, Sales, Troubleshooting, Strategic Planning, Salesforce.com Administration, Salesforce.com Development, Salesforce Training, Microsoft Sql Server, Leadership.
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