Mark Chance Email & Phone Number

Houston, Tx, Us

Wichita, Kansas, Us

Wichita, Kansas, Us

 Manage the roll-out of major IT infrastructure projects affecting more than 500 users globally for a multinational manufacturing, trading, and investment company, including network and server infrastructure projects, SharePoint development projects, and database installation, configuration, and support projects Manage the rollout of a $500,000 Microsoft Skype Room Systems and Microsoft Teams compatible conference room systems project for several global locations. Key role in change management and business processes communication Oversaw a $110,000 project to replace a Rotterdam refinery’s network infrastructure, including installation of modern enterprise-class servers, reducing the plant’s productivity and manufacturing risk and eliminating the costs associated with providing 24/7 on-site support Direct divestiture of 85000-b/d refinery’s IT infrastructure, including desktop, server, network, mobile device, software, licensing, active directory, IP, and user data migration Prepare an analysis and business case for allowing employees to use their personal devices for business purposes, driving potential cost savings of more than $100,000 per year currently spent on data plans and devices Lead and maintain major infrastructure analysis and refresh projects for two satellite offices supporting multiple businesses and business groups, including analysis of voice, data, and desktop needs for power and network, as well as video conferencing implementation and wireless access points in all office spaces Serve as the IT, Operations, Accounting, Trading, and Management groups’ subject matter expert on mobile devices, with responsibility for guiding all aspects of the team’s migration from a Blackberry-based model to a modern iPhone and Android-based system

Wichita, Kansas, Us

 Supported more than 200 in-house and third-party applications used in the global trading, including participation in a 24/7 global support infrastructure involving significant on-site travel to remote sites across Europe Implemented SharePoint using lists, libraries, and workflows to simplify application support for IT groups, including new user processes and support reference libraries, as well as workflows for approval requests, reducing the time spent creating forms for user setups Created documentation for application installation and operating procedures used by IT personnel for application setups, as well as users for FAQ’s and support, with responsibility for setting up criteria for promoted links that assisted users with finding specific information  Developed an IT user repository of FAQ’s to assist users in finding documentation and support for various technologies and applications

 Managed a wide range of large-scale desktop support, database administration, server migration, and data center projects as an IT specialist with an international IT staffing and services provider

Bachelor Of Business Administration - Bba, Management Information Systems, General

Associate Of Arts And Sciences (A.A.S.), Computer Science