Corey Chan Email and Phone Number
Corey Chan work email
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Corey Chan personal email
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Seasoned IT professional with over 15 years of experience in technical support, specializing in systems administration covering PC workstation and infrastructure IT, A/V network devices for configuration and deployment in end-use purposes. Skilled in various Windows OS provisioning methods, handling system recovery, installation, software packages and cloud PC deployments. Proven to streamline IT operations in user support by developing and managing knowledge bases, collaborating with teammates at junior, peer, and manager levels to accomplish team deliverables, demonstrating flexibility to aid support coverage with secondary teams, and owning responsibility of tasks worked to help meet project deliverable deadlines. Interested in seeking new opportunities to elevate career level and progress in one’s own professional journey.
Accenture
View- Website:
- accenture.com
- Employees:
- 10
- Company phone:
- (187) 788-9900
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Tech Support Senior AnalystAccenture Nov 2021 - PresentDublin 2, IeProvide support for IT infrastructure. Resolve end-users' incidents using a variety of communication channels including onsite support. Complete tasks to drive projects to completion.
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Help Desk TechnicianTeksystems Jul 2020 - Nov 2021Hanover, Md, UsProvided IT support services to all employees at Valve Corporation onsite and via the web (ticketing). Managed IT hardware assets (workstation) lifecycle from deployment to end-of-life. -
It AdministratorSilver Creek Capital Management Nov 2017 - Feb 2020UsUtilized Microsoft Powershell for remote management tasks and data analysis. Built virtual machine to maintain Windows image for workstation engineering operations. Used interpersonal skills to advise and inform users with little technical background knowledge on common IT issues. Compiled processes and procedures for managed projects into written documentation. -
Service Desk SupervisorHomestreet Bank Nov 2016 - Nov 2017Seattle, Wa, UsUtilized Microsoft Exchange Admin Center to analyze and change users’ permissions, review policies. Provided troubleshooting on IOS and Android smartphones. Authored over 20 articles and entries for software configuration to knowledge base. Managed helpdesk employees and conducted performance evaluations.Demonstrated professionalism with end-users while working to resolve complaints or respond to questions. Evaluated and resolved software and hardware technical problems for end users efficiently. -
Helpdesk Technician IiHomestreet Bank Mar 2016 - Nov 2016Seattle, Wa, UsUtilized Active Directory to manage user and computer memberships, account properties.Processed over 20 support requests received per day for technical assistance on wide range of issues related to banking software.Operated and controlled inbound service calls using a softphone.Managed customers' expectations of support and technology functionality in order to provide positive user experience.
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Remote Desktop Analyst 1Systems Integration Solutions Apr 2015 - Mar 2016San Ramon, California, UsProvided first level IT helpdesk support to internal corporate end-users at Charles Schwab Corporation in a call center environment. Obtained knowledge and experience in Microsoft SCCM's Software Center from break/fix technical support scenarios. -
Technical Support SupervisorDigital Art Solutions Aug 2014 - Apr 2015Managed technical support operations. Includes: driving escalated customer calls to resolution.Maintained and monitored server-based software.
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Technical Support SpecialistDigital Art Solutions Apr 2012 - Aug 2014Provided technical support in digital arts software and hardware, such as cutting plotters, for customers configured with their personal computer.
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Technology ConsultantCorey Chan Feb 2011 - Mar 2012General contracting for technology services.
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Freelance Interactive ProducerCorey Chan Apr 2008 - Mar 2012Most of my work has been involved in the non-profit sector benefiting organizations in informative and educational exposure.*Produced 3-5 minute documentary videos for Asian Pacific American Network of Oregon (APANO).* Composed screen play for U.S. Census 2010 Bureau public service announcements within Asian Pacific American program initiative.
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It SpecialistCable Huston Aug 2011 - Feb 2012Maintained healthy upkeep of computer workstations, peripherals, and multifunction printers at law firm.
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Camera SalesFry'S Electronics Aug 2010 - Jan 2011Provided sales service for customers shopping in the consumer camera department. -
Electronic Components Accessory SalesFry'S Electronics Nov 2009 - Aug 2010Provided customer service on the floor by replenishing stock and answering merchandise questions.
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Field Production InstructorPortland Community Media Oct 2009 - Nov 2009Portland, Or, UsInstructed group of six students in a 4-week field production workshop course in community media center. Taught basics in storyboarding, field videography, video journalism, and video editing in Final Cut Pro. -
Desktop Support SpecialistLeupold & Stevens, Inc. Oct 2008 - Apr 2009Beaverton, Or, UsSupported 500+ corporate-wide, end-users onsite in tier 1 helpdesk. -
Web DesignerOregon Zoo Jun 2008 - Sep 2008Resolved marketing department web tickets by editing content through HTML, CSS, Dreamweaver. Implement 20+ page website project utilizing preexisting content and Photoshop design mockup.
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Student Support TechnicianOregon State University Oct 2005 - Mar 2008Corvallis, Or, UsSupported College of Business students and faculty within the Computing Resources Lab helpdesk by answering walk-up questions.
Corey Chan Skills
Corey Chan Education Details
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Oregon State UniversityBusiness Administration
Frequently Asked Questions about Corey Chan
What company does Corey Chan work for?
Corey Chan works for Accenture
What is Corey Chan's role at the current company?
Corey Chan's current role is Cloud/Hw Tech Support Sr. Analyst | System Administrator | IT User Support.
What is Corey Chan's email address?
Corey Chan's email address is ch****@****ail.com
What schools did Corey Chan attend?
Corey Chan attended Oregon State University.
What skills is Corey Chan known for?
Corey Chan has skills like Technical Support, Networking, Css, Photoshop, Customer Service, Management, Remote Troubleshooting, Marketing, Dreamweaver, Customer Satisfaction, Microsoft Excel, Troubleshooting.
Who are Corey Chan's colleagues?
Corey Chan's colleagues are Anjana Chandran, Robby Ann Eslava, Israt K., María Fernanda Ramírez Mora, Abhinav Jain, Nikita Lokhande, Raja Maharshi Amani.
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