Corey Chan Email & Phone Number

Lincoln, Ne, Us

Dublin 2, Ie

Provide support for IT infrastructure. Resolve end-users' incidents using a variety of communication channels including onsite support. Complete tasks to drive projects to completion.

Hanover, Md, Us

Provided IT support services to all employees at Valve Corporation onsite and via the web (ticketing). Managed IT hardware assets (workstation) lifecycle from deployment to end-of-life.

Us

Utilized Microsoft Powershell for remote management tasks and data analysis. Built virtual machine to maintain Windows image for workstation engineering operations. Used interpersonal skills to advise and inform users with little technical background knowledge on common IT issues. Compiled processes and procedures for managed projects into written documentation.

Seattle, Wa, Us

Utilized Microsoft Exchange Admin Center to analyze and change users’ permissions, review policies. Provided troubleshooting on IOS and Android smartphones. Authored over 20 articles and entries for software configuration to knowledge base. Managed helpdesk employees and conducted performance evaluations.Demonstrated professionalism with end-users while working to resolve complaints or respond to questions. Evaluated and resolved software and hardware technical problems for end users efficiently.

Seattle, Wa, Us

Utilized Active Directory to manage user and computer memberships, account properties.Processed over 20 support requests received per day for technical assistance on wide range of issues related to banking software.Operated and controlled inbound service calls using a softphone.Managed customers' expectations of support and technology functionality in order to provide positive user experience.

San Ramon, California, Us

Provided first level IT helpdesk support to internal corporate end-users at Charles Schwab Corporation in a call center environment. Obtained knowledge and experience in Microsoft SCCM's Software Center from break/fix technical support scenarios.

Managed technical support operations. Includes: driving escalated customer calls to resolution.Maintained and monitored server-based software.

Provided technical support in digital arts software and hardware, such as cutting plotters, for customers configured with their personal computer.

General contracting for technology services.

Most of my work has been involved in the non-profit sector benefiting organizations in informative and educational exposure.*Produced 3-5 minute documentary videos for Asian Pacific American Network of Oregon (APANO).* Composed screen play for U.S. Census 2010 Bureau public service announcements within Asian Pacific American program initiative.

Maintained healthy upkeep of computer workstations, peripherals, and multifunction printers at law firm.

Provided sales service for customers shopping in the consumer camera department.

Provided customer service on the floor by replenishing stock and answering merchandise questions.

Portland, Or, Us

Instructed group of six students in a 4-week field production workshop course in community media center. Taught basics in storyboarding, field videography, video journalism, and video editing in Final Cut Pro.

Beaverton, Or, Us

Supported 500+ corporate-wide, end-users onsite in tier 1 helpdesk.

Resolved marketing department web tickets by editing content through HTML, CSS, Dreamweaver. Implement 20+ page website project utilizing preexisting content and Photoshop design mockup.

Corvallis, Or, Us

Supported College of Business students and faculty within the Computing Resources Lab helpdesk by answering walk-up questions.