Cyril Chan Email & Phone Number

- Conduct local and overseas recruitment events in Asia, including Bangkok, Taipei, Tokyo, Zhuhai, Shenzhen, Osaka, and Guangzhou, while ensuring sufficient cabin crew workforce to support business growth- Responsible for the cabin crew recruitment process, including screening and interviewing and assisting in external recruitment and promotion activities such as the HKIA Career Expo 2023- Support and supervise the administration of all cabin crew training, including the delivery of high-quality training courses for induction, promotion, and service enhancement- Revise and maintain comprehensive training manuals to ensure that the training content remains up-to-date and relevant

- Conducted local and overseas cabin crew recruitment in Incheon, ensuring sufficient workforce to support business growth- Screened and interviewed candidates for cabin crew roles, preparing recruitment reports and analysis for management review- Implemented effective crew relations strategies, such as organizing crew engagement events like Cabin Crew Forum and publishing the internal crew newsletter- Gathered valuable insights from the crew community to share with the Inflight Services team

Contract No. CE 3/2012 (HY), for the project of Cycle Track between Tsuen Wan and Tuen Mun (Advance and Stage 1 Works) - Design and Construction- Worked and implemented the public engagement program includes but is not limited to- Edited and published circular posts and leaflets- Drafted blog for Secretary for Development Bureau- Organized roving exhibitions and virtual bike events at multiple locations- Arranged over 25 stakeholder meetings, including LegCo members, district council members, area committees, rural committees, incorporated owner representatives, cycling associations, green groups, professional bodies, etc- Launched project websiteAgreement No. CE 11/2022 (CE), for the project of Deep Water Bay Pier and Tai Shue Wan Pier – Investigation, Design, and Construction- Worked on the public consultation strategy reportAgreement No. CE 1/2020 (CE), for the project of Hung Shui Kiu/Ha Tsuen New Development Area Package A Works for Second Phase Development - Design and Construction- Assisted in organizing the Awards Ceremony of ‘Living with BLUE-GREEN’ Drawing CompetitionContract No. HY/2019/09, for the project of The Brothers Marine Park－Deployment of Artificial Reef- Polished the internal newsletter in bilingual languages

Hong Kong Sar

Contract No. HY/2009/19, for the project of Central-Wan Chai Bypass and Island Eastern Corridor Link (CWB-IECL)- Cooperated with Development Bureau to organize the opening event of East Coast Park Phase 1- Drafted bilingual replies on behalf of Highways Department on inquiries and complaints received- Prepared communication collateral including the leaflets and posters- Liaised with district council members on scheduled works- Established and maintained a close relationship with local stakeholders including management offices of residential and commercial buildings nearby the site- Updated the web content regularly- Tracked media coverage and take appropriate follow-ups

- Ensured the operations of the $3M monthly turnover restaurant to meet gold standard on Quality, Service and Cleanliness (QSC)- Assisted the Operation Manager in drafting the safety notice published to all McDonald’s outlets in town- Coordinated and ensured proper elements are incorporated in guest experience activities, point-of-purchase and merchandising execution- Communicated upcoming restaurant social and community events with local stakeholders- Provided training and ensured quality services are delivered by crew members at front counters and brand extensions (i.e. Kiosk and McCafe)- Reviewed customer feedback, responded swiftly and proposed appropriate follow up actions

- Translated and did copywrite on international news as well as local news- Monitored the news reported by other media and follow up as required- Produced feature stories according to the news topic assigned- Provided support to journalists working on offsite assignments- Recorded and edited the voiceover for the news cast

Hong Kong

- Carried out inflight safety and security procedures- Provided excellent customer service which exceeds passengers’ expectation- Anticipated and responded to passengers’ needs promptly and in a professional manner

Chicago, Illinois

- Assisted in the management of the US Department of State’s International Visitor Leadership Program locally in Chicago- Coordinated for WorldChicago’s summer youth leadership programs and their fundraising, market and outreach- Prepared and executed Youth Leadership Groups from United Kingdom, Iraq and Mexico

Bachelor Of Social Science In Integrated Communication Management, Public Relations, Advertising, And Applied Communication

The programme provides students a wide range of fundamental communication courses; it covers academic and practical knowledge related.

Associate'S Degree, Journalism, Dean'S List

The programme introduces the theories and skills of journalism as a profession by covering law, politics, sociology, media and other.

Education record