As a Team Lead at Head Digital Works, I manage the Risk and Transactions Team that handles Redemption, Reconciliation, Chargebacks, Disputes, Fraud, KYC, Credit Analysis and Responsible Gaming Measures. I have over 20 years of experience in Credit, Risk and Transactions related operations in various domains, including Transaction Monitoring and Fraud Prevention & Mitigation, and Business Support Services.I am a Certified Lean Six Sigma Green Belt, with skills in Process Improvement, Customer Relationship Management, and Financial Risk Management. I am proficient in Fraud Control and Investigation, and have successfully coordinated with cross teams and external agencies on updates, trainings, and issues. I am looking for a challenging position that would utilize my skills and help me continue to grow professionally.
Listed skills include Management, Risk Management, Financial Analysis, Business Process Improvement, and 34 others.