Chanda Bates Email & Phone Number

 Assist professional and facility providers with member’s health insurancebenefits, claim status and claim corrections. Supervise a team of 20 customer service representatives in providerservices on the calls they took to improve the quality of the services. Team quality achievement averages of 3.5 or higher every month. Achieve an absenteeism percentage of 10% or less each month. Provide Customer Service Representatives with their montly and weeklygoals.… Show more  Assist professional and facility providers with member’s health insurancebenefits, claim status and claim corrections. Supervise a team of 20 customer service representatives in providerservices on the calls they took to improve the quality of the services. Team quality achievement averages of 3.5 or higher every month. Achieve an absenteeism percentage of 10% or less each month. Provide Customer Service Representatives with their montly and weeklygoals. Foster a positive, cooperative, consistent, and successful workenvironment for associates to participate in. Show less

 Assist professional and facility providers with member’s health insurancebenefits, claim status and claim corrections. Supervise a team of 20 customer service representatives in providerservices on the calls they took to improve the quality of the services. Team quality achievement averages of 3.5 or higher every month. Achieve an absenteeism percentage of 10% or less each month. Provide Customer Service Representatives with their montly and weeklygoals.… Show more  Assist professional and facility providers with member’s health insurancebenefits, claim status and claim corrections. Supervise a team of 20 customer service representatives in providerservices on the calls they took to improve the quality of the services. Team quality achievement averages of 3.5 or higher every month. Achieve an absenteeism percentage of 10% or less each month. Provide Customer Service Representatives with their montly and weeklygoals. Foster a positive, cooperative, consistent, and successful workenvironment for associates to participate in. I was promoted from a Customer Service Representative to QualityAssurance in May of 2011. I was in that position until July of 2012, when Iwas promoted to Supervisor Show less