Chanda Day Email & Phone Number

Louisville, Kentucky, United States

Sell premium and luxury seating experiences for the Kentucky Derby and Oaks. Nurture prospects to build sales, loyalty, and referrals.Communicate complex ideas and experience options as well as anticipate guests' needs to maximize sales and exceed expectations.Build and nurture relationships with racing industry leaders, C-Level executives, and international dignitaries. Manage Churchill Downs' relationships with the owners of the Kentucky Derby and Oaks horses.

Louisville, Kentucky, United States

• Managed selling operations of Senior Independent Living Communities, the largest revenue generator of the $56M organization.• Ensured the inventory of community apartments were renovated and show ready in a timely way.• Worked across departments to communicate demand trends and potential inventory shortages and excesses.• Coached and developed high performing sales counselors to achieve sales goals, leverage CRM software, and increase profitability.• Guided sales prospects through entire sales and move-in process by creating trust, building relationships, overcoming obstacles, facilitating communication, and strategic planning.• Developed relationships with partners to successfully execute marketing events and strategies.

Louisville, Kentucky

• Led the daily operations of the Visitor Services Department and developed strategies to achieve revenue, enhance customer service, and support the strategic plan of the Kentucky Derby Museum.• Managed the operations and executed events that accounted for 250,000 visitors annually.• Developed improved communication protocols with event management teams, which allowed for better planning and project management execution of special events.• Created new service offerings and expanded existing programs, resulting in record revenues.• Developed the Front Desk staff's selling techniques, including the alignment of tour benefits and features to customers interests and availability. Reached record revenue levels for 2018-2019 fiscal year.• Built relationship with education department to better facilitate 125-150 school groups visiting per year.

Nashville, Tn, Louisville, Ky, Lexington, Ky

• As Senior leader in Macy's Executive Development Program, directed and organized the teams responsible for strategic planning, executing marketing initiatives, and merchandising projects.• Ensured productivity goals were met and within budgetary constraints by collaborating with other store managers during weekly project management and workload sessions, tracking progress, and addressing obstacles.• Managed $12M in store sales by analyzing sales trends and customer behaviors, and then developing grass-roots events and executing corporate selling initiatives. Tracked results for use in future planning processes. • Improved cross-departmental communication to enhance planning such as coordinating with Receiving Dept. to ensure time-sensitive products come to the sales floor first.• Recognized multiple times as a leader in the company by exceeding sales, credit card enrollment, customer service, and productivity goals as an individual and as a manager.• Developed internal newsletter distributed to 125 associates providing information on new products, procedures, and IT updates.

Lexington, Kentucky Area

• Drove revenue by planning and executing special events (vendor demo days, camps, and golf clinics).• Managed CRM database, developed website content, administrator of POS and accounting software packages.• Created and executed marketing events and strategies leading to 30% increase in revenue.• Secured key partnerships with vendors, local groups, and organizations to drive revenue and control costs.

Lexington, Kentucky Area

• Developed marketing strategies and programs in order to attract new club members and increase the participation of current members.• Managed the planning and execution of golf outings and events, which accounted for 30% of the club's revenue.• Facilitated the interpersonal, written, and electronic communications between the club management, members, and clients.

Mba, Business Administration

Activities and Societies: Graduate Women in Business President - 2003 Graduate Women in Business Vice President - 2002

Bs, Accounting

Activities and Societies: Women's Varsity Golf Team Member