• Responsible for overseeing the work of the project management plan, accomplishing the project objectives as defined in the project scope statement. Provide leadership in managing the project team, communication with stakeholders and managing the expectations.• Ensure development teams are practicing core agile principles.• Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings.• Work with Senior Management, Business & Release Management to understand the vision of the product, prioritize software release planning.• Identify and remove all impediments that may interfere with the ability of the teams to deliver assigned goals.• Provide direction to project activities to ensure successful implementation and support.• Promote continuous improvement and help teams to increase productivity.

• Application administrator for multiple Content Management and Workflow systems.• Utilized strong interpersonal skills in partnering with business and technical staff to conduct needs analysis, gather requirements, solidify processes, determine project timelines, and finalize business rules.• Reviewed preliminary specification designs for testing, design test cases using functional requirements, and perform regression testing.• Responsible for reviewing the completed application product to assure fulfillment of business requirements during the QA phase and provide the approval of successful completion along with the business sponsors of the project.• Performed quality assurance testing for new applications and software enhancements.• Provided system administration, application infrastructure, backup and recovery support for the Corporate Financial Reporting (Hyperion) applications through year 2014.

• Provided application support for Corporate Financial Reporting (Hyperion) system.• Provided application support for Document Content Management and Workflow systems.• Documented business requirements and translated requirements into application design requirements.• Performed quality assurance testing for new applications and software enhancements,• Conformed to production turnover process including packaging software releases, preparing documentation, participating in change control meetings and working with the appropriate IT teams to promote software to production.• Installed and configured new systems in addition to providing end-user training.• Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, and reviewing system and application logs.• Repaired and recovered systems from hardware or software failures. Coordinate and communicate with impacted user communities.

• Provided application support for multiple Content Management and Workflow systems.• Provided application support for the Corporate Financial Reporting (Hyperion) system.• Documented business requirements and translated requirements into application design requirements.• Performed quality assurance testing for new applications and software enhancements.• Conformed to production turnover process including packaging software releases, preparing documentation, participating in change control meetings and working with the appropriate IT teams to promote software to production.• Installed and configured new systems and provided end-user training.• Performed daily system monitoring, verifying the integrity and availability of hardware, server resources, systems and key processes, and reviewing system and application logs.• Investigated and troubleshoot system issues ranging from low to high level escalations.• Repaired and recovered systems from hardware or software failures. Coordinated and communicated with impacted user communities.

• Performed quality assurance testing for Content Management and Workflow software enhancements.• Identified application inefficiencies and partnered with software development team to develop solutions.• Coordinated with software development and IT groups to resolve and improve system issues. Approved application issue resolutions and closure.• Developed testing scenarios for Content Management and Workflow Imaging desktop application testing.

• Managed the Tax Compliance Department’s training groups.• Provided “Trip Record and Fuel Tax Processing” training for 98 new hires.