• Designed, developed, and implemented custom solutions using ServiceNow platform • Configured ServiceNow applications, including Incident, Problem, Change, and Asset • Performed system administration tasks such as user administration, security administration, workflow administration, and data imports • Monitored system performance and activity, and identified and resolved issues • Developed and maintained system documentation • Performed daily system maintenance, including system configuration, user administration, and incident management • Experience with the ServiceNow CMDB and Discovery and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)• Ability to give and receive feedback as part of a cohesive agile squad• Flexibility and adaptability to change, and continuous learning mindset• Experience with CSDM 3.0 or 4.0• Developed and implemented system security policies and procedures • Ensured system reliability and performance by monitoring system health and resolving any issues • Collaborated with other departments to define system processes and requirements • Created system reports and dashboards to track performance and trends • Managed the ServiceNow environment, including system configuration, user administration, and incident management • Developed custom solutions to meet customer requirements • Monitored system performance and activity, and identified and resolved issues • Provided customer support and troubleshooting assistance