Chanda Rayner Email and Phone Number

• A strong team builder and leader that enjoys the challenge of creating teams with a strong desire to meet or exceed company goals. • Hands-on, customer-oriented manager with strong capabilities in forming and implementing innovative and creating strategies, and dedicated to the principles of continuous improvement. • Organized researcher with strong analytical, writing, leadership and communication skills. • Multiple years’ experience in the Customer Service field, customer focused. • Strong ability to effectively multi-task in a fast-paced environment.• Team Building and Leadership.• Excellent Written and Communication Skills.• Professional, Self-Motivated and Energetic.• Negotiation, Risk & Conflict Management Skills.

- Responsible for processing quotes, customer orders, inquiries, expedited deliveries and on time delivery. - Manage customer forecast and open order reports. - Review and maintain profitable contribution margin - Organize and negotiate production shipments- Assist with Engineering scheduling of orders and shipments- Track direct material cost and work with organization to lower cost, increase CM%- Review and maintain customer pricing, responsible for implementing price increases if needed.- Maintain customer satisfaction by building strong trusting relationships with my customer. - Promote and maintain positive customer relations.- Determine and negotiate true customer need, expedite fees and committed delivery dates. - Do research, reconcile and communicate price, lead time and delivery discrepancies.- Interface with all levels of personnel throughout the company.- Organize and communicate delivery priorities between customer and factory.- Must be able to use an analytical approach to solving problems.- Sustain customer history files.- Liable for customer satisfaction surveys as directed.- Review and communicate any weekly booking report issues.- Focused on reducing inventory by managing purchasing practices and implementing customer forecast where it makes sense.