Chanda Ridgeway Email & Phone Number

San Antonio, Texas Metropolitan Area

MEDCOM serves as the central hub of the South Texas region, providing essential communication and coordination services. Our dedicated MEDCOM division operates 24/7, staffed by highly skilled coordinators who specialize in various critical functions, ensuring efficient and effective operations across multiple areas.

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.Completed appropriate forms and radio announcements for police department needs such as BOLO requests.Answered calls from automatic routing system and took basic information from callers.Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.Relayed latest information to first responders via electronic means, telephone calls and radio responses.Read system maps and caller information, and documented details in system.Routed calls to police, fire and ambulance service to meet individual call needs.Reduced risks and emergency response issues by observing public safety field units.Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.Collaborated with several different Police and Fire departments as well as public service and utility departments.Reviewed police reports, photographs and other documentation to gain complete understanding of accident.Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.

Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.Examined claims forms and other records to determine insurance coverage.Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.Reviewed and analyzed suspicious and potentially fraudulent insurance claims.Conducted comprehensive interviews of witnesses and claimants to gather facts and information.Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Clarksville, Tennessee