1. Performance management of team members, including coaching, recognition, disciplinary action and Oversee daily operations of the business. 2. Develop and manage strategies to achieve targets and implementation of a strategy designed to grow the business.3. Conduct regular meetings with corporate clients and Engage in key or targeted customer activities.4. Reviewing all invoices, payments and maintaining accounts.5. Financial planning like looking at the future of the business and making key investments and investment recommendations. 6. Ability to self-manage, handle multiple tasks, and prioritize duties and responsibilities7. Increase profit by managing expenses, increasing productivity, analyzing and researching monthly profit and loss statements to implement new strategies to maximize efficiency in processes

1. Accountable for all aspects of the day to day operations of multiple assigned Accounts, which consists of Acquisition and Existing Accounts.2. Frequent interaction with Customers, proactively responding to their needs; focus on relationship development and customers retention.3. Communicate effectively with site staff members and ensure compliance of all personnel policies and procedures within MEA and London office.4. Hit season targets for revenue, new client growth, and total client growth.5. Planned and executed all training classes for all Travel Agencies and Corporate offices, 20 in total and 200-500 new and prior customers.6. Partner with customers to increase satisfaction levels before, during, and after contracted period.7. Teaching and training technical system flow processes, as well as developing other skills to increase productivity.8. Responsible for leading a team that is responsible for the account management, strategy implementation, and planning.9. Promoted 3 times within 13 years based on dedication to excellence and achieving outstanding results both on top and bottom lines of the organization.10. Attains key business plan objectives within a defined territory or Customer group for existing Sabre Travel Network customer base comprised only large complex agencies.11. Gather feedback from employees to optimize business. Cultivated and Maintained productive relationship with travel agency

1. Issuing Manual tickets, automated tickets and Prepaid Ticket Advices.. 2. Responsible for entire booking from first enquiry to final dispatch.3. Converting calls and inquires to sales and constantly looked for `sales opportunities` when servicing customers through cross selling.4. Managing Hotel and Car Reservations5. Maintain market standards and ensure sales and helpdesk staff is trained and able to deliver those standards. Also to ensure that Sales staff are allocated subscribers equitably across the market and that our valuable subscribers are receiving the unmatched service.6. Developed Sales and Marketing campaigns and established presence in the trade.7. Monitor and Maintain current status of all open problems reported.

1. Maintaining airline contract details and ensuring the Travel Agent, Tour Operator and the Corporate Customer remains up to date on any special offers.2. Quality checking tickets and providing fare rule advice.3. Researching on various fares and booking the best available in the interest of Travel Agent, Tour Operator and the Corporate Customer4. Managing Visa Processing and coordinating with the embassies for the same.5. Negotiating the corporate deals for Gulf Air6. .Report communication related problem to Customer Service Centre in Bahrain.7. Creating and maintaining files on system problems8. Coordinating with head office (Bahrain), In case of any discrepancy in Airline Schedule availability/Fares/Ticketing and report those to service management center in Bahrain for updating if need arise.9. Coordinate with SITA in case of any Communication /Serve related problems and rectify the same at the earliest.