Chan M.

Chan M. Email and Phone Number

Strategic Leader in Customer Success & Recruitment| 10+ Years in Client Partnership & Stakeholder Engagement | @ WeHire Medical
Chan M.'s Location
United States, United States
About Chan M.

With over a decade of diverse experience in Human Resources and Customer Success, I have a proven trackrecord in strategic insight and an unwavering commitment to organizational excellence. Specializing inrecruitment, employee relations, training, and development, I have successfully spearheaded numerousinitiatives that align HR strategies with overarching client business goals. My ability to create inclusive andproductive work environments has been a cornerstone of my career, fostering strong relationships withcolleagues and candidates alike.Transitioning seamlessly into a Director of Customer Success role, I leverage my extensive HR background toelevate customer experiences and drive organizational success. My expertise in cross-functional collaborationand process optimization has led to significant improvements in customer satisfaction and retention. Known formy data-driven approach, I excel in developing and implementing customer-centric strategies that proactivelyaddress client needs and enhance overall company performance.I thrive on building lasting relationships and empowering teams to deliver exceptional service. My collaborativeand results-oriented leadership style has consistently driven continuous improvement and innovation.Passionate about customer advocacy and excellence, I am dedicated to acting as a trusted advisor andescalation point, ensuring that both the organization's and client's goals are met with precision and care.Feel free to reach out to discuss how my background, skills, and enthusiasm can contribute to your teams success.

Chan M.'s Current Company Details
WeHire Medical

Wehire Medical

View
Strategic Leader in Customer Success & Recruitment| 10+ Years in Client Partnership & Stakeholder Engagement |
Chan M. Work Experience Details
  • Wehire Medical
    Recruitment Consultant
    Wehire Medical Mar 2023 - Present
    United States
    Execute comprehensive candidate sourcing strategies for 10+ candidates using social media platforms, LinkedIn, GEM, and advanced Boolean searches, increasing qualified candidate pools and enhancing customer satisfaction through aligned client-candidate matches.Collaborate with hiring managers to streamline full-cycle recruitment processes, ensuring synchronization with company goals and reducing time-to-fill, improving customer success metrics by meeting staffing needs… Show more Execute comprehensive candidate sourcing strategies for 10+ candidates using social media platforms, LinkedIn, GEM, and advanced Boolean searches, increasing qualified candidate pools and enhancing customer satisfaction through aligned client-candidate matches.Collaborate with hiring managers to streamline full-cycle recruitment processes, ensuring synchronization with company goals and reducing time-to-fill, improving customer success metrics by meeting staffing needs efficiently.Maintain and analyze recruiting metrics to track performance and identify areas for improvement, accelerating recruitment efficiency and effectiveness, and supporting customer success by providing data-driven insights for continuous service enhancement. Show less
  • Cm Consulting
    Human Resources Consultant
    Cm Consulting Apr 2021 - Present
    Remote
  • Snackpass
    Senior Recruiter- Contract
    Snackpass Sep 2021 - Jun 2022
    Collaborated with hiring managers to oversee full-cycle recruiting programs across all business functions, with a focus on engineering, ensuring alignment with company goals and technical requirements.Managed the recruitment of 20+ Full Stack Software Engineers and Data Scientists, consistently closing 3-4 hires per month, meeting critical staffing needs, and supporting project deadlines.Tracked and maintained recruitment metrics with high accuracy, generating detailed reports… Show more Collaborated with hiring managers to oversee full-cycle recruiting programs across all business functions, with a focus on engineering, ensuring alignment with company goals and technical requirements.Managed the recruitment of 20+ Full Stack Software Engineers and Data Scientists, consistently closing 3-4 hires per month, meeting critical staffing needs, and supporting project deadlines.Tracked and maintained recruitment metrics with high accuracy, generating detailed reports that led to actionable insights and improvements in service delivery and recruitment efficiency. Show less
  • Drivewealth
    Technical Sourcer
    Drivewealth Jun 2021 - Aug 2021
    Sourced high-quality candidates for key positions such as Head of Data Engineering, Software Development Engineer-Support, Data Analyst, Software Engineer-Big Data (Python), and Client Success Manager, meeting critical hiring needs.Maximized Greenhouse, Hired, LinkedIn, and Stack Overflow to effectively track and manage candidate pipelines, enhancing the efficiency of the talent acquisition process.Corresponded with hiring managers to understand role requirements and develop… Show more Sourced high-quality candidates for key positions such as Head of Data Engineering, Software Development Engineer-Support, Data Analyst, Software Engineer-Big Data (Python), and Client Success Manager, meeting critical hiring needs.Maximized Greenhouse, Hired, LinkedIn, and Stack Overflow to effectively track and manage candidate pipelines, enhancing the efficiency of the talent acquisition process.Corresponded with hiring managers to understand role requirements and develop targeted sourcing strategies for positions in data engineering, software development, data analysis, and client success. Show less
  • Mastercard
    Sourcing Specialist
    Mastercard Jan 2018 - May 2019
    Sourced candidates for specialized roles including Product Management, Digital Wallet, Faster Payments, MasterCard Labs, MasterCard Advisors, Data Scientist, Data & Services, Global Payments, and Product Development, ensuring a strong talent pipeline.Spearheaded a diverse pool of 10-30 candidates for multiple positions simultaneously, successfully closing 6-8 positions per month, thereby meeting and exceeding hiring targets.Monitored, tracked, and reported on recruitment… Show more Sourced candidates for specialized roles including Product Management, Digital Wallet, Faster Payments, MasterCard Labs, MasterCard Advisors, Data Scientist, Data & Services, Global Payments, and Product Development, ensuring a strong talent pipeline.Spearheaded a diverse pool of 10-30 candidates for multiple positions simultaneously, successfully closing 6-8 positions per month, thereby meeting and exceeding hiring targets.Monitored, tracked, and reported on recruitment metrics, providing actionable insights that improved service delivery and enhanced the overall efficiency of the talent acquisition process. Show less
  • Edward Jones
    Sr. Recruiter
    Edward Jones Dec 2016 - Aug 2017
  • World Wide Technology
    Resource Manager
    World Wide Technology Jan 2014 - May 2016
    Saint Louis, Mo
    Partner with WWT Resource Managers to source qualified candidates who meet our technical requirements, utilizing internal and external database tools, social media, internet research, industry and personal networks to identify potential applicants. Prepare job descriptions and post positions to job boards, user groups and other social media tools for the team. Prepare resumes for submission into vendor management systems. Effectively & professionally engage with prospective candidates… Show more Partner with WWT Resource Managers to source qualified candidates who meet our technical requirements, utilizing internal and external database tools, social media, internet research, industry and personal networks to identify potential applicants. Prepare job descriptions and post positions to job boards, user groups and other social media tools for the team. Prepare resumes for submission into vendor management systems. Effectively & professionally engage with prospective candidates, delivery mangers, managing consultants, clientele and sub-partners to onboard engineers. Work with partners, contractors and clients on open positions. Show less
  • World Wide Technology
    Hr Specialist
    World Wide Technology Jul 2013 - Jan 2014
    Greater St. Louis Area
    Coordinate International Employee Benefit Programs (Brazil, Singapore, Mexico, London,China, Netherlands)•Coordinate Hawaii Benefit Plans (Health, FSA,)•Manage company-wide Employee Wellness Program (Annual Screenings, Periodic Events/Campaigns)•Coordinate Leave of Absence (Sick leave, FMLA, LTD)•Facilitate Monthly New Hire Benefit Meetings•Develop quarterly benefits newsletter and maintain benefits communication on
  • Centric Group, Llc
    Human Resource- Benefits
    Centric Group, Llc Mar 2013 - Jul 2013
    Greater Saint Saint
    Coordinate the administration of employee benefits such as medical, dental, life and other benefits. Consults with and advises employees on eligibility, provisions and other matters related to benefits. Maintains benefits records and documents. Assists in the preparation of employee benefits communications and programs.• Ensure employee understanding of benefit programs by communication and counseling• Update and maintain employee benefit records in Ceridian• Assist with… Show more Coordinate the administration of employee benefits such as medical, dental, life and other benefits. Consults with and advises employees on eligibility, provisions and other matters related to benefits. Maintains benefits records and documents. Assists in the preparation of employee benefits communications and programs.• Ensure employee understanding of benefit programs by communication and counseling• Update and maintain employee benefit records in Ceridian• Assist with monthly billings from vendors• Ensure accurate payroll deductions• Administration of qualifying family status changes• Assist with claim problem resolutions• Open enrollment planning and execution• Wellness program planning• Benefits fair planning (including regional fairs)• National Discount Program administration Show less
  • Dent Wizard International
    Human Resource Generalist
    Dent Wizard International Jun 2012 - Mar 2013
    Earth City
    Coordinate the process for all new hires in the United States and CanadaAdminister drug screening ,background checks and E-Verify on all potential employeesOwn the hiring process from start to finish (i.e. opening job requistions, posting positions, sourcing and screening applicants)On-board new employees and ensure accurate communication of policies, benefits and procedures Benefit enrollment for eligible employeesHRIS, ADPAssess and bring to resolution employee… Show more Coordinate the process for all new hires in the United States and CanadaAdminister drug screening ,background checks and E-Verify on all potential employeesOwn the hiring process from start to finish (i.e. opening job requistions, posting positions, sourcing and screening applicants)On-board new employees and ensure accurate communication of policies, benefits and procedures Benefit enrollment for eligible employeesHRIS, ADPAssess and bring to resolution employee relation issuesPrepared and maintained employee benefits and filesAssist in talent acquisitions Perform all exit interviews within the companyProcess all unemployment claims Show less
  • Us Bank
    Senior Collector
    Us Bank Feb 2000 - Jun 2012
    • Managed a large volume of calls and correspondence in a fast-paced goal-oriented collections department.• Upheld highest levels of customer service by promptly following up and responding to customer inquiries.• Skillfully recover funds by negotiating customer payoff balances, settlements, and payment arrangements.• Responded to customer calls and performed account maintenance activities to accurately reflect any changes.• Ensured collection activities are conducted within… Show more • Managed a large volume of calls and correspondence in a fast-paced goal-oriented collections department.• Upheld highest levels of customer service by promptly following up and responding to customer inquiries.• Skillfully recover funds by negotiating customer payoff balances, settlements, and payment arrangements.• Responded to customer calls and performed account maintenance activities to accurately reflect any changes.• Ensured collection activities are conducted within compliance of all state and federal banking regulations.• Complete both written correspondence and documentation expeditiously to maintain process efficiency.• Maintained accurate records and prepared reports and summaries of delinquent and problem account status.• Supervised closely with team members and other departments to execute both quality and process improvement initiatives.• Accurately processed payments for suspended and charged off loans on the appropriate computer systems. Show less

Chan M. Education Details

Frequently Asked Questions about Chan M.

What company does Chan M. work for?

Chan M. works for Wehire Medical

What is Chan M.'s role at the current company?

Chan M.'s current role is Strategic Leader in Customer Success & Recruitment| 10+ Years in Client Partnership & Stakeholder Engagement |.

What schools did Chan M. attend?

Chan M. attended Lindenwood University.

Not the Chan M. you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.