Currently, I am associated with leading background verification company authbridge as an associate. I have strong experience in customer service and operations with client servicing roles ,and I'll have to check the quality of the onboarding process as per client guidelines . taking regular follow up of the candidates regarding their onboarding process. maintaining quality while processing the documents.handling escalation and sharing the root cause analysis (RCA) to the client. work as per standard operations procedure (SOP). follow SLA's.