PROFILEFrom running hotels to now working in education has been an interesting and exciting pivot to my professional career. Working with this start up, the brand being Vidyanext . I have gone from Director Operations of Gurgaon to the COO I continue to remain a dedicated and passionate hospitality professional with a vast experience of over two decades in hotels with the leading hospitality company ITC Hotels.History of having provided effective leadership with focus on excellence in operations, supervising high performing teams, administering operating and capital budgets with an eye on costs to deliver optimum profitability. SKILLS• Business skills- revenue budgeting cost estimating and expense control.Managing hotels• Communication skills• Interpersonal skills with people of all ages, cultures and socioeconomic backgrounds• Coaching and mentoring• Team building and leadership• Planning, time management and organizational abilities.• Guest Satisfaction processes and management• Developing standards and setting benchmarks• Auditing skills• A keen eye for aesthetics and interiorsWORK EXPERIENCE2011-2014SENIOR FACULTY AND PROGRAM MANAGER AND MANAGER GENERAL ADMINISTRATION- ITC HOSPITALITY MANAGEMENT INSTITUTER2009-2011GENERAL MANAGER (ERSTWHILE) SHERATON CHOLA CHENNAI2004-2009GENERAL MANAGER FORTUNE GLOBAL GURGAON BY ITC2002-2004RESIDENT MANAGER ITC MUGHAL AGRA2000-2002EXECUTIVE HOUSEKEEPER SHERATON NEW DELHI.1997-2000EXECUTIVE HOUSEKEEPER AND ACTIVITIES MANAGER – ITC MUGHAL AGRA1995-1997ACTIVITIES MANAGER ITC MUGHAL AGRA.EDUCATIONGRADUATE – PUNJAB UNIVERSITYPROFESSIONALGeneral Manager’s Program – Cornell Ithaca